Customer Service Employee

6 maanden geleden

Doetinchem, Nederland 0563 Varex Imaging Nederland BV Voltijd

Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

Pre‑sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post‑sale : Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

SKILLS, KNOWLEDGE AND CERTIFICATIONS

Required Certifications and Training

Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.  Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Knowledge

Developing professional skills and experience.

Job Complexity

Works on problems of diverse scope where analysis of situations or data requires a review of a variety of factors. Exercises independent judgment and discretion in solving complex business problems.

Interaction

Builds productive internal/external working relationships.

Supervision

Normally receives general instructions on new projects or assignments.

Typical Education and Experience

Bachelors Degree (or equivalent experience) and/or 2-5 years of related experience or Masters Degree with no or little experience.

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

As described in the job posting

Ability to Travel

Travel may be required. See the job posting for more information.

Directions ( HR Manager- review job requirements and edit as necessary )- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.

______ () work that will ______ ( require employee to lift/move up to ______ lbs. and _____ ( lift more than ____ lbs. to greater than _____ lbs. Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies ________. () Reaching _____ () the shoulder _______ (). Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools _______. (). Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities. Work environments includes: __________ (

Time Type:

Full time

Job Type:

Regular

Work Shift:

N/A

Pay Rate Type:

Salary

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