Guest Service Specialist | Anantara Grand Hotel Krasnapolsky Amsterdam

2 maanden geleden


Amsterdam, Nederland Anantara Voltijd
Job Description

We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey. This in combination with handling complaints, documenting all incoming guest requests via email or phone, and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.


Qualifications

  • Experienced guest service professional;
  • No 9 till 5 mentalities, flexibility within your schedule;
  • Natural drive to connect with people;
  • Ability to surprise guests with your special touch;
  • Spontaneity, flexibility, an open attitude and an eye for detail;
  • Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.


Additional Information

At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

  • Salary based on scale 4 of the Horeca CLA and your experiences.
  • Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
  • Special team member rates in more than 500 hotels within the Minor Hotel Group. 
  • A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
  • Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
  • An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
  • Our University offers excellent training and (international) development opportunities.
  • Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide
  • Management programs to support your way to the top 

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com

Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.


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