Customer Service Representative
6 maanden geleden
Als jij over sterke communicatieve vaardigheden beschikt en op zoek bent naar een uitdaging in de logistieke sector, of als je carrière wilt maken met volop doorgroeimogelijkheden, dan biedt de positie van Customer Service Representative alle kansen en meer
Functiebeschrijving
In deze rol werk je samen met je team aan het bedienen van belangrijke keyaccounts. Het is een veelzijdige functie waarbij je te maken krijgt met diverse taken, waaronder communicatieve, commerciële en administratieve werkzaamheden. Kortom, geen enkele dag is hetzelfde
Je verantwoordelijkheden omvatten onder andere:
- Proactief signaleren van problemen, identificeren van behoeften en bieden van oplossingen;
- Adequaat uitvragen van hulpvragen en indien nodig samenwerken met inside sales voor het opstellen van offertes;
- Verzorgen van klantspecifieke rapportages en prestatierapportages.
Je dagelijkse werkzaamheden omvatten onder andere hetbehandelen van tarieven, het volgen van de status en locatie van zendingen, ensoms ook het afhandelen van vermissingen, claims en schades. Om dit alles ingoede banen te leiden, heb je contact met collega's van sales, import/export,facturatie, de loods en zelfs met buitenlandse collega's. Het vereistregelmatig snel schakelen tussen klanten en collega's, maar dat zie jij als eenuitdaging
Functie-eisen
De ideale kandidaat heeft ongeveer 3 jaar ervaring in een klantgerichte ondersteunende functie, bijvoorbeeld klantenservice of relatiebeheer, bij voorkeur in een logistieke omgeving. Je bent enthousiast, houdt van variatie, bent klantgericht en denkt in oplossingen. Daarnaast heb je een goede beheersing van zowel de Nederlandse als de Engelse taal en ben je communicatief sterk.
Als dit interessant voor je klinkt, solliciteer dan direct of neem contact met ons op
Arbeidsvoorwaarden
- Een salaris tussen €2600,- en €3200,-, afhankelijk van ervaring;
- 25 vakantiedagen;
- Thuiswerkmogelijkheden na de inwerkperiode;
- Goede pensioenvoorzieningen;
- Bedrijfseigen CAO;
- Ruimte voor persoonlijke ontwikkeling met diverse opleidingsmogelijkheden.
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