Vacatures customer experience in Amsterdam

Job descriptionOur Vision & Mission in SupportVision: Every conversation is a chance to build trust. We take it.Mission: Our customers feel heard and get help effortlesslyYour GoalTurn Support into a Key Driver of Customer RetentionFor a long time, our customer support was often the last place users go when something goes wrong. Our goal is to change that...

About The RoleThe Customer Experience Manager is responsible for leading and enhancing the end-to-end customer journey across B2B operations. This role ensures the delivery of consistent, high-quality customer experiences by driving process excellence, leading high-performing teams, and aligning cross-functional stakeholders.The ideal candidate brings a...

ОписаниеAt ML6, we design, build, and deploy AI solutions that are used in production for a broad range of industries, all the while driving AI towards making a positive impact. Our people are smart, ambitious and always curious. As a Principal Engineer, you will further build out the strategy of our AI offerings across all our ML6 domains, with a...

Een beveiligingsbedrijf in Amsterdam zoekt een bekwame Legal Counsel - Customer Service met diepgaande juridische kennis en ervaring. In deze rol ben je het aanspreekpunt voor klanten met complexe juridische vragen. Je biedt empathische ondersteuning, vertaalt juridische materie naar begrijpelijke taal en werkt actief aan klanttevredenheid. Daarnaast stel je...

About Nebius:Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.Built by engineers, for engineers....

The mission of this role Own retention A-Z to fuel the growth to 9-figures. This role comes in to drive three things: lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue from email and SMS, and happier customers. Who are...

Optics11 is a fast-growing high-tech company based in Amsterdam, developing advanced fiber optic sensing systems for the most demanding environments. Our technology detects the earliest signs of failure in critical assets – from high-voltage energy infrastructure to subsea and defense applications – and gives our customers precise, real-time data they...

Athora Netherlands zoekt een Manager Customer Contact & Complaints die leiding geeft aan klantcontact en klachten. Je rapporteert aan de Director Customer Service en bewaakt end-to-end klanttevredenheid via telefonie, e-mail en digitale kanalen.Je ontwikkelt een visie op klantcontact en stuurt de transformatie naar een moderne omnichannel organisatie. Je...

The mission of this role Own retention A-Z to fuel the growth to 9-figures. This role comes in to drive three things: lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue from email and SMS, and happier customers. Who are...

Nebius, headquartered in Amsterdam, is building the next generation AI cloud for developers and enterprises. We are hiring a technical leader to build and grow an automation team within Customer Experience, starting as an individual contributor and advancing to management while staying hands-on.You will design scalable automation, develop LLM-powered agents,...

Waldom in Amsterdam is seeking a Customer Experience Manager to lead the end-to-end B2B customer journey, driving process excellence and cross-functional collaboration. This role emphasizes team leadership, program development, and delivering superior service across order-to-cash processes.You will own metrics, develop strategic CX initiatives, and partner...

Location:NetherlandsJob Type:Full time, externally focusedArea of Coverage:Field-based role covering the NetherlandsTravel Requirements:Travel expected to visit and engage with HCPs/KOLs across the country as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.About...

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers....

KittySpout is seeking a retention leadership expert to own and optimize lifecycle programs across two brands. You’ll drive churn reduction, improve lifetime value, and increase revenue from email and SMS, all while shaping the customer experience at a fast-growing, fully remote company.You will work directly with the founder, building scalable retention...

Athora Netherlands zoekt een Manager Customer Contact & Complaints die leiding geeft aan klantcontact en klachtenafhandeling, rapporteert aan de Director Customer Service en de organisatie naar omnichannel transformatie brengt.Je ontwikkelt visie, borgt kwaliteit en data-gedreven besluitvorming, en werkt samen met Sales en ketenpartners om klanten direct bij...

PwC Amsterdam zoekt een Senior Manager binnen ons Customer & Operations team die end-to-end transformaties bij toonaangevende financiële instellingen leidt. Je werkt aan scherpe klantstrategie, operating model ontwerp, digitalisering en AI‑gedreven vernieuwing en draagt bij aan verbetering van klantervaring en commerciële slagkracht.In deze rol vertaal...