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Guest Experience Expert

4 maanden geleden

Amsterdam, Nederland Marriott Voltijd

Job Number 24096636

Job Category Rooms & Guest Services Operations

Location Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Our Hotel

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel.

Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

We are currently recruiting for a passionate and enthusiastic colleague Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply

What are my responsibilities?

Your main tasks are handling our in- and external phone lines and e-mails, guest complaints and compliments. Also you are responsible for processing guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Lastly, you provide information to guests about room features, property amenities, and local areas of interest.

What makes you the perfect fit?

For our Guest Experience Expert we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. And above all, you have a nice, friendly and calm telephone voice.

To be eligible for this position you…

  • have experience in customer service;

  • communicate fluently in English, another language is of course a plus;

  • are willing to work morning, evening (AM/PM), and weekend shifts;

  • are pro-active and reliable.

  • are a team player

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

  • a professional environment to work in;

  • your uniform will be dry-cleaned by the hotel;

  • personal coaching & training to support you in your day-to-day job;

  • career possibilities within Marriott International;

  • special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;

  • a TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;

  • Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about our hotel please see www.amsterdammarriott.com

Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.