Guest Experience Manager

3 dagen geleden

Amsterdam, Nederland The Hoxton Voltijd
About The Hoxton

We are a series of open-house hotels, each located in a vibrant neighborhood that we love. Our mission is to provide a unique hospitality experience that combines style, comfort, and value. We strive to create a welcoming atmosphere where guests can feel at home, surrounded by local charm and character.

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Guest Service: Ensure that all guests feel welcome and valued, and that their needs are met promptly and professionally.
  • Team Management: Coach and mentor our front desk team to ensure that they are providing excellent service and meeting our high standards.
  • Operations: Oversee the day-to-day operations of the front desk, including managing the front desk team, handling guest complaints, and ensuring that all hotel procedures are followed.
  • Communication: Maintain effective communication with all hotel departments, including housekeeping, maintenance, and food and beverage.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Training and Development: Provide training and development opportunities for the front desk team to ensure that they have the skills and knowledge needed to provide exceptional service.
Requirements
  • Experience: A minimum of 2 years of experience in a front office or hotel operations role, preferably in a similar hotel environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other hotel departments. Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Education: A degree in hospitality or a related field is preferred, but not required.
  • Certifications: Micros Fidelio Opera or a similar property management system experience is required. Health and Safety procedures experience is also required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension and 25 days of holiday per year.
  • Training and Development: Opportunities for training and development, including a comprehensive onboarding program and ongoing training and coaching.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and teamwork.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including a rewards program and opportunities for career advancement.

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