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Guest Service Manager

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Accor Voltijd
{"Job Title": "Guest Service Manager", "Job Description": "

About the Role

We are seeking an experienced Guest Service Manager to join our team at The Hoxton, Amsterdam. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and effortless.

Key Responsibilities

  • Lead and inspire our reception team to deliver a high level of service to our guests.
  • Contribute to the success of our Front Office by managing overbooking levels, ensuring accurate rate usage, and working with the team to maintain a full and happy house.
  • Collaborate with the team to resolve any issues or hiccups, ensuring a smooth and seamless experience for our guests.

What We're Looking For

  • A passion for hospitality and delivering exceptional customer service.
  • Experience in a similar role, preferably in a hotel or leisure environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • A positive and can-do attitude, with a willingness to go above and beyond to ensure our guests have an amazing experience.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment, with a team that is passionate about delivering exceptional customer service.
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