Controls Support Engineer

1 maand geleden

Veghel, Nederland Vanderlande Voltijd

Are you our upcoming technical service expert? And do you want to be an expert in controls technology who likes solving puzzles? We are now offering you the opportunity to learn from the best experts

Your position

As a Controls Support Engineer. You will become a technical expert and will be given more and more responsibilities. Inaddition to training, you and your team are responsible for quickly resolving errors and other problems with our customers' systems. You track and resolve incidents and Problems and you are responsible for logging and monitoring these tickets in our service management tool. If an incident cannot be solved on the spot, you coordinate the incident to the relevant specialists. After the incident has been remediated, analyze the cause of the incident and work with your team to come up with solutions to prevent a recurrence. For our local service organizations (worldwide), you and your colleagues are the point of contact for High-level operating software related problems that cannot be solved locally. You will therefore be an important link between the various service organizations and internal departments, while regularly communicating directly with customers.

Your responsibilities:

  • Incident- management for Vanderlande designed material handling solutions
  • Registration and processing of customer inquiries in the ITSM system
  • Participation in ITIL driven service department
  • Analysing root causes
  • Continuous improvement to optimize logistics processes
  • Service Helpdesk Team training assistance
  • Participate in standby shifts (Weekends)

    What do we ask of you?

    • As a Controls Support Engineer, you have a lot of contact with customers, so it is important that you have good communication skills. You are good at analyzing problems, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
    • Training in a technical field
    • Relevant work experience is preferred, but we are also willing to train you to become a controls expert
    • You have a strong affinity with ICT Infra , SQL, PLSQL
    • You have excellent communication skills
    • You can make yourself understood in English
    • You are willing to work in a shift schedule together with your team

      Our offer

      In the challenging and responsible position of Controls Support Engineer you will have the opportunity to contribute significantly to leading projects and be connected to our dedicated people and customers.

      We offer a position in an informal, international and professional working environment with plenty of room for personal development. Joining our profitable and growing company allows you to achieve your goals and focus on your future.

      This position offers a competitive salary range of €3,600 to €4,600 gross per month (excluding 8% vacation pay). When exceeding performance expectations, you even have the opportunity to grow beyond this scale.

      On top of your salary, you will receive the following fringe benefits:

      • 27 vacation days, 7 of which you can take, save or have paid out
      • Reimbursement of travel expenses
      • Pension plan and discount on supplementary health insurance
      • Training opportunities thanks to the Vanderlande Academy and training facilities to improve your skills
      • Personal health budget worth €300 net
      • Opportunity to participate in various Vanderlande communities and networks
      • Fun staff association which organizes many social activities

        About the team

        The L2 ICT WCS Team is part of the SD EU/APAC organization. Service desk teams around the world work together to ensure systems are available to our customers 24 hours a day. In addition to the traditional services according to ITIL (Incident, Problem & Change Management), we are also committed to developing ourselves as a business partner for our customers; And we're looking for talented people to help us

        Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

        At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.

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