Red Coat, Customer Service Agent, Part-Time

3 weken geleden

AMSTERDAM, Nederland Delta Air Lines, Inc. Voltijd

Red Coat, Customer Service Agent, Part-Time - AMS

Netherlands, Amsterdam

Airport Customer Service

31-May-2024

Ref #: 24998

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Serve as a key liaison with a variety of different parties and deliver world-class service to all our customers.

  • Mission: Co-coordinate a SAFE, on time aircraft turn around process and uphold the Delta customer experience to its highest possible standards.

    As a Red Coat you are the face of Delta at the Schiphol airport. A Red Coat acts as a customer service agent, so, you are accountable for maintaining a high-visible presence in all customer facing situations. A Red Coat interacts, steers, and controls the work routines with internal and external parties and keeps track of vendor’s performance. Together with several other Delta departments you will play a critical role in the SAFE and on time turn around process of our airplanes. While at the same time, you are also making sure that our customers are taken care of with the standards of customers service that they can expect from Delta Air Lines.

  • Practices safety-conscious behaviors in all operational processes and procedures.

  • Excels in Customer Service.

  • Willing to attend additional training for job qualifications.

  • Work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

  • Display positive attitude inside and outside of work.

  • Always Following uniform guidelines when wearing the uniform.

  • Willing to become a Complaint Resolution Official (CRO). Which is to assist customers in any situation related to discrimination, accommodations, or services with respect to customers with disabilities.

  • Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.

  • Engage with customers and create “Moments that Delight” ensuring the highest level of customer experience.

  • Creating an environment for operational excellence by efficiently coordinating, monitoring all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Part-time position for 24hrs a week with the option to work more hours to cover the schedule when needed.

  • Competitive salary, industry-leading profit sharing program, and performance incentives.

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

  • Domestic and International space-available flight privileges for employees and eligible family members.

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

  • Recognition rewards and awards through the platform Unstoppable Together.

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

  • Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks.

What you need to succeed (minimum qualifications)

  • Consistently makes safety and security, of self and others, the priority.

  • Demonstrate that privacy is a priority when handling personal data.

  • Embrace diverse people, thinking, and styles.

  • Must be at least 18 years of age.

  • Must be proficient in Dutch and English.

  • Should be able to read, write, and comprehend detailed job instructions.

  • Must have strong listening and communication skills to identify customer needs and to provide directions appropriately.

  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

  • Possess basic computer skills and be proficient in Microsoft Office applications.

  • Must have a working knowledge of Delta policies and procedures.

  • Must be able to balance multiple priorities within established time constraints.

  • No history with law enforcement (due to background screening for Airport access pass).

  • (If transferring internally) Must be performing satisfactorily in present position.

  • Must have authorization to live and work in the Netherlands at the time of applying to this position.

What will give you a competitive edge (preferred qualifications)

  • 6 months of ACS, Airport Customer Service experience in operations and customer service is preferred.

  • Knowledge of Delta systems and other relevant airport technology is strongly preferred.

  • A college degree in airport operations or airline industry related.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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