Specialist Operations

1 maand geleden

Amsterdam, Nederland PVH Corp. Voltijd

Design Your Future at PVH

Specialist Operations

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Spanning across 26 locales and available in 7 different languages, the Tommy Hilfiger and Calvin Klein European sites are visited by millions of visitors per month. The Platform Operations Team is responsible for operationally running the e-commerce sites as well the quality of code developed and released to ensure a best-in-class experience serving our 2 main brands. We strive to ensure that calvinklein.com and tommy.com don’t just look amazing - but perform like clockwork and anticipate our customer’s needs.

The Position

As a Platform Operations Specialist, you are responsible for processing and investigating reported incidents on the E-Commerce Platform for both Tommy Hilfiger and Calvin Klein. The role is a key part in ensuring that customers will have a flawless experience on our websites and that our business stakeholders have a stable environment so they can drive value. This position is in a highly dynamic team with stakeholders across the entire department as it is the hub between tech, product and business.

Key Responsibilities

  • Support Incident Management Lead and the rest of Platform Operations Team in assessing the severity of the issues and prioritizing the tickets assigned to the issues;

  • Responsible for L1 triage and processing of E-Commerce tickets/issues; Follow up to product and tech teams to align for permanent solutions;

  • Support on triage and investigate live issues on E-commerce website in coordination with technical support team and product teams;

  • Lead the coordination and communication of the team to other Ecommerce teams regarding the status of the issues, related Jira tickets and reports;

  • Support with the Ad-Hoc tasks:

  • Educational Materials and Process Mapping:

  • Incidents Root Cause Documentation:

  • Communication and alignment with the business:

The Ideal Candidate

The Ecommerce Operations Specialist's role is pivotal in maintaining the highest standards of operational excellence and contributing to the overall success of our Ecommerce platform. By seamlessly integrating various tasks and fostering effective communication, this position significantly impacts the organization's ability to deliver experience to customers and stakeholders.

Qualifications:

  • A team player who enjoys networking and helping others to solve problems;

  • Experience with Ecommerce and Partner Program, or support role (min 1 year of full professional experience);

  • Neat organizational skills;

  • Analytical and detailed-oriented mindset who finds joy in investigation and solution-seeking processes;

  • Expertise with Microsoft Office package (Excel, Powerpoint);

  • Experience with JIRA, Confluence;

  • Experience with analytical tools like Adobe or Google Analytics

  • Fluent in English.

Be valued.

In the heart of Amsterdam, PVH EMEA is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. We are the home to 2500 big thinkers, natural entrepreneurs, and challenge seekers from all kinds of backgrounds.

  • How we support you: choose the hybrid setup and working hours that suit you, in addition to meeting-free Fridays, work from anywhere 4 weeks a year, 25 days of paid holidays, mental health days, parental leave, home office allowance, commuting allowances, employee assistance programs, and pension schemes

  • Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs

  • Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy

  • Develop your career : whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

  • Be at the forefront: stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be a part of seasonal market launches, sample sales and receive employee discounts

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

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