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German Dutch-speaking customer support agent
2 maanden geleden
Your skills in customer service are needed: Start in a position as a full-time German and Dutch-speaking customer service agent in Maastricht
Wat ga je doen?
We’re looking for a motivated German and Dutch-speaking customer support agent to join our Account Receivables team at our Maastricht location, DHL Express' finance expertise center. This shared service center employs over 550 professionals from 40 nationalities, providing high-quality financial services globally.
At DHL, our people are our greatest asset. It's the dedication and individual contributions of each employee that make us the #1 Express Delivery and Logistics Company in the world. Recognized as the No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to create an environment where every team member can make a meaningful impact.
As a customer support agent you are the primary contact for our customers, you’ll be at the heart of maintaining strong customer relationships. You’ll handle inquiries related to the order-to-cash process, particularly (e-)billing, ensuring issues are resolved swiftly. Additionally, you’ll act as a DHL German and Dutch-speaking ambassador, managing databases and programs to deliver timely responses, and distribute calls when necessary to meet our high customer service standards.
So we are looking for a customer-focused colleague with a genuine passion for helping others and a talent for solving complex issues. Strong communication skills in Dutch and German are essential, as 70% of customer interactions occur via email. And the ability to thrive in a dynamic, multitasking environment in your customer support-role is crucial. As a team player, you will contribute positively to our collaborative work culture. In return, we offer a competitive salary with bonus incentives, a strong pension scheme, a wide range of employee benefits and training opportunities.
Sounds like a fit to you? Then submit your CV to join the team at DHL as a German and Dutch-speaking customer support agent - we look forward to hearing from you
Wat wij bieden
- A competitive salary, bonus incentives, and a strong pension scheme.
- A wide range of employee benefits and training opportunities.
- A positive work environment, certified as a Great Place to Work.
Wat wij vragen:
- Mindestens mbo level 4 oder gleichwertige Fähigkeit
- Language Skills: Fluent in Dutch, German, and English;
- Communication Skills: You excel in both written and verbal communication, especially since 70% of customer interactions are via email.
Extra informatie
Opleidingsniveaus: Middelbare school, MBO, HBO, Universiteit
Plaats: Maastricht
Werkuren per week: 20 - 40
Dienstverbanden: Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Vakantiewerk, Thuiswerk
Salarisindicatie: €2.546 Per maand
Verantwoordelijk voor: Helping the German customers of the company
Gepubliceerd op: 23-08-2024
