Account Coordinator
4 dagen geleden
Main tasks:
- Manage the general sales process by:
- Support the achievement of the growth plan by safeguarding existing business and expanding business. This involves initiating contact via various channels (email/ phone/ teams) and following up on leads.
- Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
- Administer service enquiries and follow up related tasks
- Contract changes (reduction, termination, transfers)
- Credit notes
- Handling/registration of broken stock/broken padlocks
- Manage and maintain customer master data in administrative systems
- Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
- Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
- Maintain and create a high level of customer satisfaction
- Identify improvements and potential for market activities and report pro-actively
- Monitor and control customer balances
- Debtor management (disputes, unallocated payment, direct debit)
- Bachelor / higher educational level required
- Business Level German (C2/C1 level) and fluent in English, additional European language would be an advantage
- Experience in Customer Service is required
- Experience in Logistics / Supply Chain is a plus
- Commercial background
- A strong and enthusiastic personality, who is customer-oriented and (commercial-) result driven
- Competences: able to work under time pressure, well-developed communication and interpersonal skills, Hands on and full of initiatives
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