Sales Operations Coordinator II

1 maand geleden

Eindhoven, Nederland Thermo Fisher Scientific Voltijd

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Sales Operations Coordinator II

The Sales Operations Coordinator II works in a multi-cultural team and enjoys working in an international setting (EMEA region) and has a coordinating operational role in relation to various processes concerning supporting sales or account managers in back-to-back order fulfillment and aligning with all internal and external partners.

Key areas of responsibilities:

Administratively supporting account managers in their operational activities in CRM and Order fulfillment with a main focus on Electron Microscopy products or Desktop Sem products - 80% proficient and skilled/trained for all regions/markets and businesses.

Responsibility includes - Revenue tracking, Order acceptance & order screening, Booking Sales Orders, Booking and handling of orders including Accessory orders, full factory delivery coordination, invoicing, administrating customer acceptance.

Operational Tasks/A day in the life:

Provide effective support to the Sales teams, Service teams, Business partners and other customer

  • Be the critical single point of contact to address questions in sales process and provide maximum support to Sales to relieve administrative tasks.
  • Responsible for clean booking of orders and review customer Purchase Orders and coordinate cleaning of orders, including following up on required approvals.
  • Acquire credit approval from Finance.
  • Follow trade compliance guidelines and follow up with internal regulations/approvals.
  • Actively confirm orders to customers in a timely manner.
  • Pushing orders to the factory in accordance with the targets.
  • Ensure that clean order entry is maintained within various fields in the various tabs in CRM.
  • Coordinate with the factory to ensure the shipment leaves the factory and is delivered to our customer during their allotted shipping timeframe.
  • Build factory intercompany order in QAD following internal processes.
  • Issue and post a clean financial invoice for the customer or internal purposes in QAD.
  • Initiate and process Free of charge orders aligned with the account manager, including follow up on approvals.
  • Upload Certificates of acceptance and warranty start documents in CRM.
  • Communicate using standard trigger e-mails to service enabling them to update the install base.
  • Handling of DOA (dead on arrivals) requests following the IPR (Install Part Request) process.
  • Check and/or issue export documentation such as commercial invoice and certificate of origin where needed for export control.
  • Acts as liaison with Accounts Receivable to resolve billing issues and deliver resolution with team, ensure credit notes are validated and accurately processed.
  • Participate in alignment calls or meetings with team members to give accurate updates on orders.
  • Promptly use of Cora SeQuence in all the communications with internal and external partners.
  • Accurate use of all communications available with distributors or end customers (Email via Cora, Conference calls via teams or phone calls).
  • Make sure new customers and suppliers are set up in the ERP system by using standard templates, equipment, and processes.
  • Ensures compliance with company revenue recognition policies for booking and shipment of orders.
  • Ensures all released processes and procedures are implemented and respected and alert, and record results.
  • Ensures SOX, Legal and ISO compliance.
Knowledge/skills/abilities (Key to success):
  • Possess a working knowledge of the legal, financial, regulatory and business risk in sales order, contract and subcontract terms and conditions and must be able to communicate these exposures effectively and efficiently to company decision makers, when necessary.
  • Understand the basics of commercial sales operations, such as pricing, delivery, Incoterms, warranty and payment terms.
  • Understand revenue recognition, contracts/production holds and book and ship activities.
  • Good judgment in balancing business and commercial needs and potential risks/exposures with customer requests.
  • Detail oriented with a high degree of integrity, intensity, innovation and involvement.
  • Show passion and dedication to meeting performance goals.
  • Basic knowledge of International Trade (Export, Documentation and Export Control procedures, Incoterms, Free Trade Agreements, International distribution)
  • Excellent verbal and written communication skills.
  • Strong personality and able to communicate and build partnerships in mainly sales, finance, operations and other SSOC supporting positions.
  • Ability to make the correct prioritizations based on the business needs or check with team members or the supervisor, especially around quarter end to ensure no booking will be missed and no revenue will be left behind.
Job Requirements
  • High school diploma or equivalent required, preferably MBO. Validated experience in sales support, service, order fulfillment or business administration is preferred.
  • Proficient in English and in one other languages: which could be German, French, Spanish or Italian
  • Good knowledge of CRM, QAD, CORA and Microsoft Office packages, such as Outlook, Excel, Word and PowerPoint.
  • Demonstrated ability to multi-task, work within tight schedules and under pressure, both independently and as part of a team. Strong interpersonal skills with a collaborative / integrative style of working to reach common goals and objectives.
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding support.
  • Excellent verbal and written communication skills.
  • Flexible to adept other business necessities or duties when needed or assigned.

  • Sales Operations Coordinator Ii

    2 weken geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our...

  • Sales Operations Coordinator Ii

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our...

  • Sales Operations Coordinator II

    3 weken geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We...

  • Sales Operations Coordinator II

    1 maand geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We...

  • Sales Operations Coordinator II

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our...

  • Senior Sales Operations Coordinator

    5 dagen geleden

    Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    Job Title: Senior Sales Operations CoordinatorWe are seeking a highly skilled and experienced Senior Sales Operations Coordinator to join our team. This role is perfect for individuals who excel at multitasking, thrive in a dynamic environment, and are passionate about empowering sales success.

  • Sales Coordinator

    2 weken geleden

    Eindhoven, Nederland AAEON Technology Voltijd

    Are you a proactive and detail-oriented professional looking to play a pivotal role in supporting a dynamic sales team? At Aaeon Europe, we’re seeking a Sales Coordinator to ensure our sales operations are efficient, streamlined, and set up for success. This is an exciting opportunity to join a collaborative environment where your contributions directly...

  • Logistics Operations Coordinator

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland WerkTalent Voltijd

    Company OverviewWerkTalent is a leading provider of innovative logistics solutions. Our team is dedicated to delivering exceptional services and fostering a collaborative environment.Salary:The estimated annual salary for this position is €35,000 - €45,000, depending on experience and qualifications.Job DescriptionWe are seeking an experienced Logistics...

  • Operations Coordinator for International Logistics

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland DSV Voltijd

    Are you passionate about coordinating complex logistics operations?About the RoleWe are seeking a highly skilled Operations Coordinator to join our team in Eindhoven. As an Operations Coordinator, you will be responsible for ensuring the smooth flow of freight across international borders.ResponsibilitiesCollaborate with internal departments and drivers to...

  • Sales & Marketing Coördinator

    7 maanden geleden

    Eindhoven, Nederland Swatch Group Voltijd

    **Bedrijfsintroductie** Als onderdeel van het wereldwijde concern Swatch Group is Swatch Group Netherlands de verkooporganisatie van de gerenommeerde Zwitserse horlogemerken Omega, Longines, Rado, Tissot, Mido, Hamilton, Certina, Balmain en Swatch. Vanuit het hoofdkantoor in Eindhoven bedienen wij de Nederlandse markt middels een uitgebreid...

  • Logistics Operations Coordinator

    6 dagen geleden

    Eindhoven, Noord-Brabant, Nederland DSV Voltijd

    Company OverviewDSV is a global provider of transport and logistics services with offices in over 80 countries. Our network allows us to reach any destination via air, sea, rail, courier or road, and offer storage in warehouses.SalaryThe estimated annual salary for this position is between €45,000 and €60,000, depending on experience. In addition to your...

  • Operations Engineer II

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc allowed, Office Job Description About Thermo Fisher Scientific: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world...

  • Operations Engineer II

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc allowed, Office Job Description About Thermo Fisher Scientific: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world...

  • Operations Engineer II

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc allowed, OfficeJob Description About Thermo Fisher Scientific: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in...

  • Operations Engineer II

    2 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, OfficeJob DescriptionAbout Thermo Fisher Scientific: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in...

  • Strategic Operations Coordinator

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland UPS Netherlands Voltijd

    Job Summary:The Strategic Operations Coordinator role at UPS Netherlands is a pivotal position that plays a critical part in ensuring customer satisfaction. This individual will work closely with hourly and management staff to address process, safety, staffing, and training needs within the operation.About Us:UPS is committed to providing a workplace free of...

  • Supply Chain Operations Coordinator

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland Fluke Voltijd

    Welcome to Fluke, a global leader in creating software, test tools and technology that will support customers today and in the future.About the RoleWe are seeking an experienced Supply Chain Operations Coordinator to join our dynamic team. As a key member of our logistics department, you will play a pivotal role in ensuring the smooth operation of our Repair...

  • S&op (Sales & Operations Planning) Analyst

    6 maanden geleden

    Eindhoven, Nederland Renewi Voltijd

    **S&OP (Sales & Operations Planning) Analyst**: Ben jij een analytisch genie met een passie voor duurzaamheid? Droom je ervan om bij te dragen aan een wereld waarin afval niet bestaat, maar wordt omgezet in waardevolle producten? Dan is Renewi dé plek voor jou! Wij zijn op zoek naar een enthousiaste S&OP Analyst om ons team te versterken en samen met ons de...

  • Scientist Ii, Field Applications

    6 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Application Scientist-II Dualbeam (Semiconductor)** **How will you make an impact?** The Applications Scientist provides technical expertise in the support of Thermo Fisher Scientific’s sales efforts at specific semiconductor customer sites Key Responsibilities include: -...

  • Customer Service Representative Ii

    3 maanden geleden

    Eindhoven, Nederland Thermo Fisher Scientific Voltijd

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Discover meaningful work and give to our global mission at Thermo Fisher Scientific. Join us in providing solutions for challenging issues and making a positive impact on the environment, food safety, and cancer research. **Customer Service Representative II** The Customer Service...