Order Desk Associate | German
2 maanden geleden
Your duties and responsibilities include:
- Accurately enter orders received through phone, email, or online portals into our system.
- Professionally and promptly respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system.
- Handle inbound calls and proactively make outbound calls to dealers, ensuring clear and effective communication.
- Strive to deliver an exceptional experience for our dealers by anticipating their needs and providing the best possible ETA using available resources.
- Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.
- Engage in training sessions and team meetings to stay current on product knowledge, system updates, and customer service best practices.
- Proficient communication skills in German and English both written and verbal, Dutch is a big plus.
- MBO level, achieved through education or equivalent experience.
- 1-2 years of experience in customer service, order processing, or a related field.
- Excellent verbal and written communication skills in both German and English. Proficiency in Dutch is an advantage.
- Strong knowledge of Microsoft Word, Excel, and Outlook; experience with Microsoft Dynamics is preferred.
- Capable of using multiple systems and screens simultaneously while assisting dealers over the phone.
- Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
- Strong interpersonal skills with the ability to communicate clearly and professionally.
- Attention to Detail: High level of accuracy and attention to detail in data entry.
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Order Desk Associate | German
2 maanden geleden
Utrecht, Nederland Undutchables VoltijdAs an Order Desk Associate, you will deliver top-tier service to our dealers, from the initial contact through to delivery. You'll be responsible for processing and supporting orders As an Order Desk Associate, you will deliver top-tier service to our dealers, from the initial contact through to delivery. You'll be responsible for processing and supporting...
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Order Desk Associate
4 weken geleden
Utrecht, Utrecht, Nederland Undutchables VoltijdJob Title: Order Desk AssociateAs an Order Desk Associate at Undutchables, you will play a vital role in delivering exceptional service to our dealers. Your primary responsibility will be to process and support orders from initial contact through to delivery.Key Responsibilities:Order Processing: Accurately enter orders received through various channels into...
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Order Desk Associate
1 maand geleden
Utrecht, Utrecht, Nederland Undutchables VoltijdJob Title: Order Desk AssociateAs an Order Desk Associate at Undutchables, you will play a vital role in delivering exceptional service to our dealers. Your primary responsibility will be to process and support orders from initial contact through to delivery, ensuring that our dealers receive top-tier service.Key Responsibilities:Order Processing: Accurately...
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Order Desk Associate
4 weken geleden
Utrecht, Utrecht, Nederland Undutchables VoltijdJob Title: Order Desk AssociateAs an Order Desk Associate at Undutchables, you will play a vital role in delivering exceptional service to our dealers. Your primary responsibility will be to process and support orders from initial contact through to delivery, ensuring that our dealers receive top-tier service.Key Responsibilities:Order Processing: Accurately...
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Order Desk Associate
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Order Desk Associate | German
3 maanden geleden
Utrecht, Nederland Undutchables Voltijd € 2.600 - € 3.000Accurately enter orders received through phone, email, or online portals into our system. Professionally and promptly respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system. Manage and resolve order-related complaints within the ticketing system, escalating...
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Order Desk Associate | German
3 maanden geleden
Utrecht, Nederland Undutchables Voltijd € 2.600 - € 3.000Accurately enter orders received through phone, email, or online portals into our system. Professionally and promptly respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system. Manage and resolve order-related complaints within the ticketing system, escalating...
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