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Sales Support Coordinator | C2 German

1 maand geleden

The Hague, Nederland Undutchables Voltijd
In this role, you'll be responsible for:
  • Order Processing: Handle and release orders, ensuring product availability and timely delivery in collaboration with the logistics team.
  • C In this role, you'll be responsible for:
    • Order Processing: Handle and release orders, ensuring product availability and timely delivery in collaboration with the logistics team.
    • Client Communication: Maintain regular contact with clients, address their queries, and manage their accounts.
    • Order Management: Track returned orders, process forms and requests, create invoices, and ensure compliance with client requirements, especially regarding labeling and packing.
    • Customer Engagement: Increase order values through proactive calls, follow up on customer interactions, and reach out to dormant customers.
    • Sales Support: Assist the Sales Manager with administrative tasks, contact key accounts and new leads, and ensure smooth order processes with the finance and logistics departments.
    • Complaint Handling: Address and resolve customer complaints promptly.
    • Team Collaboration: Work closely with the Sales Manager, Sales Coordinator Key Accounts, and other team members to meet customer requirements.
    • Education: MBO/HBO level.
    • Language Skills: C2 German speaker with fluent English and an additional European language preferred.
    • Experience: 2-3 years in sales, customer service, or retail. Familiarity with the German retail market is a plus.
    • Skills: Strong communication, proactivity, stress resistance, and ability to multitask. Sales skills are essential.
    • Teamwork: Ability to work effectively within a team and use positive language.
    • Attitude: Enthusiastic self-starter with an entrepreneurial mindset.
    • Travel: Willingness to travel for business, including attending fairs and tradeshows across Europe twice a year.

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