Customer Success Agent
1 maand geleden
For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market.
Responsibilities/Tasks
Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the "voice" and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
- Eagerness to learn about the company's products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native German, business fluent English skills and an additional language on top would be ideal.
-
Customer Success Agent
1 maand geleden
The Hague, Nederland Abroad Experience VoltijdFor one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market. Responsibilities/Tasks Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the...
-
Customer Success Representative | Spanish
1 maand geleden
The Hague, Nederland Undutchables VoltijdIt’s all about the customer and how you can serve them best during all stages of their life cycle. This requires maintaining relationships both internally and externally with cultural sensitivity and It’s all about the customer and how you can serve them best during all stages of their life cycle. This requires maintaining relationships both internally...
-
Customer Success Representative | Spanish
4 weken geleden
The Hague, Nederland Undutchables VoltijdIt’s all about the customer and how you can serve them best during all stages of their life cycle. This requires maintaining relationships both internally and externally with cultural sensitivity and It’s all about the customer and how you can serve them best during all stages of their life cycle. This requires maintaining relationships both internally...
-
Customer Service Agent
6 dagen geleden
The Netherlands EMS Electro Medical Systems GmbH VoltijdAt EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus and innovation. The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the dental field. Our vision is not only the health of the...
-
Customer Service Agent
6 dagen geleden
The Netherlands EMS Electro Medical Systems GmbH VoltijdAt EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus and innovation. The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the dental field. Our vision is not only the health of the...
-
Customer Service Representative – 2nd Line
1 maand geleden
The Hague, Nederland solera VoltijdCustomer Service Representative – 2nd Line / Netherlands Who We Are Digidentity is a leading provider of cutting-edge digital identity and authentication solutions, empowering individuals and organizations to navigate the digital world securely and efficiently. Established with a commitment to pioneering innovation and enhancing online trust, we have...
-
Customer Service Representative – 2nd Line
3 weken geleden
The Hague, Nederland solera VoltijdCustomer Service Representative – 2nd Line / Netherlands Who We Are Digidentity is a leading provider of cutting-edge digital identity and authentication solutions, empowering individuals and organizations to navigate the digital world securely and efficiently. Established with a commitment to pioneering innovation and enhancing online trust, we have...
-
Customer Success Manager
2 maanden geleden
The Hague, Nederland Blue10 VoltijdAls Customer Success Manager bij Blue10 bouw je samen met je team mee aan het succes van Blue10 én natuurlijk van onze klanten. Je bent verantwoordelijk voor je eigen klanten en zorgt ervoor dat zij het maximale uit onze software halen. Dat begint bij de onboarding, waarbij nieuwe klanten op weg worden geholpen bij de ingebruikname van Blue10. Daarna...
-
Customer Success Manager
3 weken geleden
The Hague, Nederland Blue10 VoltijdAls Customer Success Manager bij Blue10 bouw je samen met je team mee aan het succes van Blue10 én natuurlijk van onze klanten. Je bent verantwoordelijk voor je eigen klanten en zorgt ervoor dat zij het maximale uit onze software halen. Dat begint bij de onboarding, waarbij nieuwe klanten op weg worden geholpen bij de ingebruikname van Blue10. Daarna...
-
Telemarketing agent zakelijke markt
2 maanden geleden
The Hague, Nederland Rentokil Pest Control Nederland VoltijdBen je op zoek naar een spannende uitdaging voor vast of naast je studie en ben je goed in het voeren van telefonische gesprekken? Als telemarketing agent bel je diverse klanten om afspraken te maken. Aangezien plaagdieren overal in Nederland voorkomen, communiceer je met een breed scala aan mensen en bedrijven, van cafetaria tot kinderopvang en van...
-
Telemarketing agent zakelijke markt
3 weken geleden
The Hague, Nederland Rentokil Initial VoltijdBen je op zoek naar een spannende uitdaging voor vast of naast je studie en ben je goed in het voeren van telefonische gesprekken? Als telemarketing agent bel je diverse klanten om afspraken te maken. Aangezien plaagdieren overal in Nederland voorkomen, communiceer je met een breed scala aan mensen en bedrijven, van cafetaria tot kinderopvang en van...
-
Technical Support Specialist
1 maand geleden
The Hague, Nederland Abroad Experience VoltijdFor one of our international clients in Zoetermeer, we are looking for a fluent German speaking Technical Support SpecialistBased at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Technical Support Specialist team for our...
-
Application Specialist
1 maand geleden
The Hague, Nederland Abroad Experience VoltijdFor one of our international clients in Zoetermeer, we are looking for a fluent German speaking Application SpecialistBased at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Application Specialist team for our German speaking...
-
Customer Support
1 week geleden
The Hague, Nederland Novasole VoltijdNovasole ontwikkelt gebruiksvriendelijke en slimme software voor de zonnepanelen industrie. Dankzij onze software besparen onze klanten veel tijd en geld doordat het verkoopproces effectiever en efficiënter ingericht kan worden. De markt ziet dit ook en daarom zijn we nu hard op weg om toonaangevend te worden in Europa en de energietransitie daarmee...
-
Telemarketing agent zakelijke markt
2 maanden geleden
The Hague, Nederland Rentokil Initial VoltijdVacatureomschrijvingBen je op zoek naar een spannende uitdaging voor vast of naast je studie en ben je goed in het voeren van telefonische gesprekken? Als telemarketing agent bel je diverse klanten om afspraken te maken. Aangezien plaagdieren overal in Nederland voorkomen, communiceer je met een breed scala aan mensen en bedrijven, van cafetaria tot...
-
Telemarketing agent zakelijke markt
3 weken geleden
The Hague, Nederland Rentokil Initial VoltijdVacatureomschrijvingBen je op zoek naar een spannende uitdaging voor vast of naast je studie en ben je goed in het voeren van telefonische gesprekken? Als telemarketing agent bel je diverse klanten om afspraken te maken. Aangezien plaagdieren overal in Nederland voorkomen, communiceer je met een breed scala aan mensen en bedrijven, van cafetaria tot...
-
Customer Support Medewerker
3 weken geleden
The Hague, Nederland Visma Cash VoltijdWij staan op het punt om onze missie in de praktijk te brengen en onze organisatie en producten een complete make-over te geven. Maak jij het verschil door klanten centraal te stellen en proactief te helpen alles uit onze software te halen? Dan zoeken wij jou! Jouw rol Je komt terecht bij ons deskundige Customer Success team dat bestaande klanten via de...
-
Customer Support Medewerker
3 weken geleden
The Hague, Nederland Visma Cash VoltijdWij staan op het punt om onze missie in de praktijk te brengen en onze organisatie en producten een complete make-over te geven. Maak jij het verschil door klanten centraal te stellen en proactief te helpen alles uit onze software te halen? Dan zoeken wij jou! Jouw rol Je komt terecht bij ons deskundige Customer Success team dat bestaande klanten via de...
-
Technical Security Engineer
2 weken geleden
The Hague, Nederland STAFIDE VoltijdJob DescriptionAbout us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize...
-
Customer Support Manager
3 weken geleden
The Hague, Nederland Catawiki VoltijdWho we are,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
