Key Account Specialist
1 week geleden
Our Supply Chain Department is in search of a Key Account Specialist to be part of the Customer Fulfillment Wholesale& Travel Team. As a KAS you will own the order to cash process of your select portfolio of customers and regions. Your goal will be to ensure goods are delivered in full and on time, with the highest level of customer satisfaction. You're also aiming to enable maximalization of sales customer satisfaction and operational working capital.
YOUR ROLE
You will lead operational as well as tactical activities for your customers. Key result Area's:
- KPI management: data analysis is used to ensure In Full is met and processes are continuously optimized (including management dashboards). Each event (promotion, relaunch) is planned, executed and reviewed against the agreed upon KPI's.
- Stakeholder management: to ensure processes run smoothly, communication is key. You therefore have a great understanding of what needs to be communicated to which stakeholder. You will be in close cooperation with Heads of Wholesale/Travel and our Key Customers with regard to order management, open balances, non-sales related questions and the preparation/execution of orders.
- Order-to-cash improvement: proactively search for, work on and implement improvements that will help to improve the team as a whole.
In this role you will be part of a very energetic and dynamic multicultural team of 11 members. You will reporting directly to the Manager Wholesale & Travel. You will also closely collaborate with your colleagues within the logistics department to control lead times, volumes and timings. Internal stakeholder management and acting on behalf of the Key Accounts in internal processes and discussions is a big part of your role and responsibility.
QualificationsYOUR INGREDIENTS
- You have a HBO+ degree in business;
- You have 3+ years experience, preferably in a high-volume supply chain setting (order management, customer service in FMCG);
- You are a real team player
- You have an entrepreneurial mindset and thrive on challenges
- You love analytics to improve your customer experience;
- You are service oriented and strive for the best customer satisfaction;
- You have a problem solving mentality;
- You have experience working with ERP systems (AX, SAP, et cetera) and reporting systems ( PowerBI);
- You have excellent communication skills
A GUIDE WITH YOUR BENEFITS
- A salary offered in line with market conditions which matches your knowledge and experience;
- Opportunities to continuously develop yourself by attending trainings and courses;
- An awesome located Central Head Office in the centre of Amsterdam;
- 20% discount on our products;
- Unlimited access to the Rijksmuseum;
- Macbook & Iphone.
WE ARE RITUALS
"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.
Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. And for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. This might feel like a paradox, but within our company meaningfulness and performance complement each other like yin and yang.
The opening of the very first store on Amsterdam's Kalverstraat in 2000 was followed by openings in vibrant cities such as London, Madrid, Antwerp, Paris, Lisbon, Berlin, Stockholm, Dubai and New York. We have around 800 stores, more than 2500 shop-in-shops and 4 City Spas in 33 countries worldwide. We have seen rapid expansion in duty free, airline, cruise liners & ferries, as well as hotels.
Interested?
If you are interested in this position and you believe your experience is matching the job description, we look forward to receiving your application via the website
Person to contact in case of questions about this role is Pieter de Boer (Lead Recruiter a.i.)
Please note that applications via e-mail will not be taken into consideration. Also acquisition is not appreciated.
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