Customer Success Executive

2 weken geleden

Amsterdam, Noord-Holland, Nederland Ebury Voltijd

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Junior Customer Success Executive

Office Based

We are offering an exciting opportunity to join a fast growing team in Amsterdam. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

∙ A passionate individual with a strong interest in client servicing

∙ Prepared to go the extra mile to exceed customer expectations and experience

∙ Desire to deliver best in class service, to support our industry-leading offering

∙ Strong written and verbal communication skills

∙ Strives in high pressure/pace environment

∙ Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)

∙ Managing workload around tight time constraints

∙ Confidence in liaising and mediating between multiple internal departments to find solutions

∙ Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills

∙ Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients

∙ Resolve client issues as they arise

∙ Ability to multitask and prioritise workload

Commercial awareness:

∙ Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.

∙ Confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:

∙ Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key

∙ Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive to solve problems:

∙ Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end

∙ Interest in currency markets helpful

∙ Experience with Microsoft suite (particularly excel)

Role:

∙ You will be overseeing a portfolio of ~ clients primarily trading through our online platform

∙ You will proactively communicate with clients to understand their business activity and FX requirements

∙ Ensure clients keep transacting with Ebury and use us as their main platform for trading and making payments internationally

∙ Identify upsell opportunities where Ebury can provide further value to clients through our extensive product offering

The ideal candidate will have the following:

∙ Language – Dutch Fluency or C2 level, English Fluency B2 level or above

∙ Sales skills / experience is a PLUS

∙ Knowledge of FX (Of course...)

∙ Knowledge of all products Ebury does offer

∙ Being able to adapt in a constant evolving and challenging environment

What we can offer you:

∙ A career with Ebury, which is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.

∙ A clear path for progression, mapped out by your individual goals and personal objectives.

∙ The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.

∙ The opportunity to service and develop your own book of clients.

∙ A support structure that will drive you to succeed in your next goal.

#LI-SM1

#LI-Onsite

  • Customer Service Executive

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland LNRS Data Services BV Company Voltijd

    Wil jij je carrière een boost geven bij een internationaal bedrijf met een sterke focus op persoonlijke ontwikkeling? Kom bij ons werken als Customer Success Executive. Je komt te werken binnen een energiek, gezellig & divers team. Customer Success Executive Wie zijn wij? Welkom bij Nextens Al sinds 1984 is Nextens dé marktleider in Nederland in...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland project44 Voltijd

    Why project44?At project44 we're on a mission - to make supply chains work.project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland project44 Voltijd

    Why project44?At project44 we're on a mission - to make supply chains work.project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening zijn wij op zoek naar een Customer Success Manager in AmsterdamJouw doel is het beheren van de relatie met één of meerdere klanten, het zorgen voor een soepel onboardingproces en het versterken van deze relatie. Je bent het aanspreekpunt voor de leveranciers...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening zijn wij op zoek naar een Customer Success Manager in AmsterdamJouw doel is het beheren van de relatie met één of meerdere klanten, het zorgen voor een soepel onboardingproces en het versterken van deze relatie. Je bent het aanspreekpunt voor de leveranciers...

  • Client Success Account Executive

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Jobs for Humanity Voltijd

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Head of Customer Succes

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Assessio Group Voltijd

    Als Head of Customer Success bij Assessio Bloom ben je samen met je collega's verantwoordelijk voor het maximaliseren van de klantwaarde op de lange termijn.Dit betekent dat je actief bijdraagt aan het stimuleren van het platformgebruik, het verminderen van churn en het verhogen van de klanttevredenheid (NPS). Je speelt een cruciale rol in het waarborgen van...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Workiva Voltijd

    Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our...

  • Customer Success Associate

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland LeanIX GmbH Voltijd

    LeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are seeking a Customer Success Associate to join our expanding team and assist customers throughout their journey to success. Are you passionate about IT and its role in driving the...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Therapieland Voltijd

    Jij activeert, ondersteunt en adviseert organisaties proactief om het maximale uit Therapieland te halen. Zo maken we samen met onze klanten impact binnen de mentale gezondheidszorg en helpen we zoveel mogelijk mensen zich mentaal veerkrachtiger te voelen_**Jouw functie**Zodra een nieuwe klant start met Therapieland, neem jij als Customer Success Manager de...

  • Customer Success Coordinator

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening, defensie-industrie en retail zijn wij op zoek naar een Customer Success Coordinator in Amsterdam. Dit Engelse bedrijf is snel gegroeid van een start-up in 2012 naar ruim 80 medewerkers en een omzet van ruim £7 miljoen.Jouw doel is het beheren van de relatie...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our...

  • Customer Success Associate

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland SAP Leanix Voltijd

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers.We are looking for a Customer Success Associate to join our growing team and guide customers through their journey, making them successful.Are you passionate about IT and how it enables modern...

  • Customer Success Coordinator

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening, defensie-industrie en retail zijn wij op zoek naar een Customer Success Coordinator in Amsterdam. Dit Engelse bedrijf is snel gegroeid van een start-up in 2012 naar ruim 80 medewerkers en een omzet van ruim £7 miljoen.Jouw doel is het beheren van de relatie...

  • Enterprise Account Executive

    2 weken geleden

    Amsterdam-Zuidoost, Noord-Holland, Nederland Red Hat Software Voltijd

    About the job:The Red Hat Enterprise Sales team is looking for an Enterprise Account Executive to join us in Amsterdam, the Netherlands. In this role, you will be responsible for retaining and growing sales within enterprise international accounts within various verticals, helping our customers and partners make business and IT transformations using Red Hat...

  • Customer Success Director

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Backbase Voltijd

    The job in shortAs Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.Meet the jobIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your...

  • Internship Customer Success

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you a passionate and driven individual looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland A-INSIGHTS Voltijd

    Our Customer Success team provides a key role in enabling our customers to best utilize our platform and services within their business. We do this via consistent touch points both digital and in person to ensure we know their day to struggles and can guide them through the stages of our unique market intelligence growth model.Sounds interesting? Read...

  • Customer Success Program Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Intuitive Surgical Voltijd

    Job DescriptionPrimary Function of Position: The Customer Success Program Manage is responsible for guiding customers toward long-term operational success by increasing efficiencies through onboarding, educating on best practices. S/He will help customers become self-sufficient by using Intuitive' s digital tools and resources. In addition to these...

  • Customer Success Program Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Intuitive Surgical Voltijd

    Job DescriptionPrimary Function of Position: The Customer Success Program Manage is responsible for guiding customers toward long-term operational success by increasing efficiencies through onboarding, educating on best practices. S/He will help customers become self-sufficient by using Intuitive' s digital tools and resources. In addition to these...