Engagement Manager

1 week geleden

Den Bosch, Noord-Brabant, Nederland SAP Voltijd

We help the world run better

SAP PREMIUM ENGAGEMENTS


With the increasing accuracy and speed of technologies, businesses have a distinct opportunity to generate record profits and create new business models that wow customers and employees.

To achieve such breakthrough outcomes, companies need to make sense of a growing volume of data, create a step change in productivity, and innovate with relentless speed and continuity.

Any business that addresses these requirements well is what SAP calls an intelligent enterprise.

SAP Premium Engagement is designed to help our customers succeed as an intelligent enterprise.

The program helps you navigate every shift experienced while increasing your ROI through a holistic engagement model, a comprehensive service portfolio, and a full set of value-based services with predictable outcome.


Being part of the SAP Services family, SAP Premium Engagement offer customers the highest level of on-site engagement available within SAP; supporting digital transformations, implementation projects, creating best-run operations as well as initiating innovation opportunities within our customers.

These are tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios.

SAP MaxAttention, SAP Active Attention and SAP Value Assurance are the three types of Premium Engagement we offer to our strategic customer portfolio.


ROLE DESCRIPTION
An
Engagement Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers.

As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services.

Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers.

The Engagement Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).


KEY AREAS OF RESPONSIBILITIES AND TASKS

  • Management of the customer engagement_
  • Establish trusted relationship with customer to drive action plans
  • Define the Premium Engagement Service plan with the customer
  • Identify innovation opportunities leveraging SAP's technology innovation portfolio
  • Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
  • Periodically prepare and present reporting
  • Anticipation and identification of risks and top issues_
  • Anticipation and identification of functional / technical risks and top issues.
  • Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
  • Escalation Management for critical situations
  • Engagement Extension and Renewals_
  • Ensure value recognition and visibility of value delivered at customer
  • Support extensions of the contract and renewal towards contract end date

REQUIREMENTS
We are looking for someone who meets the following requirements:

  • Master-degree or equivalent preferably in business / economics / computer science / mathematics / physics
  • Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
  • Highly customer service oriented with strong customer management skills
  • Ability to build trustbased relationships and strong networks in customer IT/Business and SAP Ecosystem
  • Proven problemsolving skills and strong work ethic are required
  • Open to travel
  • Language: both fluent in Dutch and English.

WORK EXPERIENCE

  • 3+years in customer engagement management / project management / program management relating to SAP engagements;
  • 8+ years of relevant professional experience including extended SAP software product / SAP cloud service experience;
  • Good understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
  • SAP HANA, SAP S/4HANA and SAP Business Technology Platform knowledge and experience is considered as a plus;
  • Strong industry knowledge in Consumer Industry / High Tech industry / Process Industry are considered as a plus.

LOCATION
This role is based in the Netherlands and we are not able to offer a relocation budget.

We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest

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