Customer Onboarding and Support Specialist

1 week geleden


Rotterdam, Zuid-Holland, Nederland Chainels Voltijd
Join our team at Chainels

Are you ready to be part of a dynamic team at a high-growth PropTech company in Rotterdam? At Chainels, we are transforming the living and renting experience in buildings and cities with our innovative SaaS solution.

Our operations team is committed to providing exceptional customer experiences, assisting users across 500+ buildings in 10+ countries. Now, we are seeking a talented Customer Onboarding and Support Specialist to join us

Why Chainels?

  • Opportunity to work with renowned real estate investors
  • Empower users to maximize our platform's potential
  • Flat organizational structure where your voice matters

Key responsibilities:

  • Lead complex onboarding projects
  • Deliver efficient customer support
  • Enhance operational tools and processes
  • Collaborate with Sales and Product teams

Requirements:

  • 3+ years of B2B SaaS onboarding or support experience
  • Hands-on project management skills
  • Tech-savviness with tools like HubSpot, Intercom, Zendesk
  • Proactive in knowledge article creation
  • Strong Excel and log analysis skills
  • Great communication skills in English

Nice to have:

  • Experience with data visualization tools
  • Familiarity with AI tools for automation
  • Knowledge of Kibana or SQL

What we offer:

  • Personal development budget
  • Inspiring work environment
  • Competitive salary and benefits
  • Vibrant company culture
  • Hybrid working model
  • 25 days of annual leave
  • Complimentary lunch and snacks
  • Fun team outings and trips

If you're ready for the challenge, come join us at Chainels and be part of our exciting journey



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