Customer Service Representative
2 weken geleden
Whether it's in transit or at the workplace, our innovative packaging and protection solutions address the most complex issues your company faces. We offer all the tools necessary to foster long-lasting customer relationships. Our headquarters are situated at the Flight Forum in Eindhoven, conveniently close to Veldhoven.
Functieomschrijving
In this position, you oversee the complete sales order process, from order reception to shipment. Proactively engaging with various departments (sales, production, service, logistics, finance, marketing), you ensure timely responses to customer inquiries. Managing product shortages and delays communication is also part of your role. Addressing queries, complaints, and requests from customers regarding products, services, and deliveries is among your duties. You assist in creating quotations and contracts, as well as preparing sales reports and sharing customer information. Your aim is to effectively manage and enhance customer service in alignment with the company's sales strategy, striving to exceed customer expectations and contribute to business expansion.
Functie-eisen
- Fluency in a native language (FR, DE, EN, NL, IT, ES - based on location), with proficiency in German (DE) essential for this role
- Proficiency in MS Office tools (Outlook, Word, Excel)
- Experience working with an ERP system, preferably SAP
- Demonstrated ability to work autonomously, prioritize tasks, and respond to requests from supervisors or managers
- Regular interaction with colleagues across departments and customers up to middle management level, operating in a technical commercial environment that values direct communication
Arbeidsvoorwaarden
- Work schedule: Monday to Friday, between 07:00-15:30
- Collaborative team environment with dedicated colleagues
- Opportunities for personal development and career advancement
- Positive and supportive work atmosphere promoting growth
- Salary range for this role: €2800 – €3200
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