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CRM Operations Lead

3 maanden geleden


Amsterdam, Noord-Holland, Nederland Storio Group Voltijd
About the Position

We are looking for a skilled CRM Operations Lead to join our dynamic team. In this role, you will be leading a team of 6 CRM specialists spread across 4 locations. Your main responsibilities will include promotional planning for newsletters to enhance customer loyalty and lifetime value. If you are passionate about CRM and enjoy being part of a high-impact team, this role is perfect for you

Responsibilities
  • Lead a team of 6 CRM specialists to execute promotional planning
  • Collaborate with the CRM Tech team on tool migration and process alignment
  • Establish operational processes for team efficiency
  • Forecast quarterly performance and monitor ongoing results
  • Define channel and customer KPIs for reporting
  • Grow and nurture the mailable base for channel and customer growth
  • Monitor deliverability and report on it
  • Collaborate on high-impact projects internally and externally
Impact and Contributions
  • As our CRM Operations lead, you will play a key role in driving repeat business and customer lifetime value for millions of customers across Europe. You will work closely with other team leads to ensure the success of promotional campaigns
What we Offer
  • Generous annual leave and remote working policies
  • Versatile hybrid working model
  • Comprehensive benefits package
  • Inclusive company culture with social events
Requirements
  • 6+ years of CRM experience in an e-commerce setting
  • Proven people management skills
  • Strong collaboration, communication, and analytical abilities
  • Commercial acumen and performance-driven mindset
  • Excellent project management skills
  • Proficiency in premium CRM tools like Adobe Campaign, Salesforce, Hubspot
  • Team player with a proactive attitude in a fast-paced environment
  • Fluency in written and verbal English