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Panzero' Hospitality Team Member
3 maanden geleden
Panzero' Hospitality Team Member (Bar/Kassa and Floor)
Reports To:
Supervisor Hospitality
Position Summary
The Hospitality position is a combination of Bar, Cashier and Waiter (Waitress) duties.
The Hospitality Team Member should be passionate about providing exceptional customer service, working in a fast-paced environment, and should possess excellent communication skills.
TASKS AND RESPONSIBILITIES:
Bar/Kassa:
- Engage with customers to provide an excellent customer experience (ask for feedback based on the customer experience, propose offers, deals and Loyalty programs at the time of the payment,)
- Preparing and serving a variety of beverages, including alcoholic drinks and coffees.
- Ensuring bar cleanliness, stock, and organization.
- Handle payments attentively (cash transactions and pin payment) and maintain a tidy cash drawer.
- Create a welcoming and friendly atmosphere for clients (also by interacting and providing recommendations).
Floor - Host/Hostess:
- Provide excellent customer service throughout the dining experience.
- Greet and seat customers in a courteous and efficient manner.
- Take food and beverage orders accurately: optimal usage of the ordering app to ensure smooth communication with bar and kitchen staff.
- Serve meals and beverages promptly while ensuring quality and presentation standards.
- Anticipate and address customer needs to enhance their dining experience.
- Collaborate with kitchen and bar staff to ensure high-standard service.
- Ensuring floor cleanliness, stock, and organization
Requirements & Qualifications:
Education:
Some high school or equivalent.
Experience & Skills:
- Previous experience in similar roles as cashier or waiter is preferred.
- You have excellent English speaking and writing skills, Dutch is a plus.
- Customer service and a friendly attitude are needed both to deal with customers as well as for being a team player.
- Ability to work in a fastpaced environment and handle multiple tasks; attention to detail and a positive attitude are essential.
- You have good communication skills.
- You are guestoriented and value hospitality.
Availability:
- You are available to work evenings, weekends, and holidays.
Physical:
Physical stamina to stand for long periods and lift moderate weights
(up to 20 kg)
Employment Benefits:
- Salary is around minimum salary + (depends on the seniority)
- Tips around €200 per month on a full—time basis
- Possibility to grow quickly within the company.
- Pension scheme as per Dutch law;
- Vacation allowance: 8% paid on a monthly basis.
- 20 vacation days per year with fixedhour fixed contract.
- You will receive a 15% discount (offduty) and 25% discount (onduty) at the Panzerò restaurant where you work.
- You will have access to internal and external training, for your own development.
- You will be part of a friendly team with great colleagues and can enjoy social events organized by the company every 6 months.
Job Types:
Full-time, Contract, Permanent
Contract length: 7 months
Ability to commute/relocate:
- Postcode 3011 HH in Rotterdam: Reliably commute or planning to relocate before starting work (required)
Education:
- High school or equivalent (required)
Language:
- English (required)
License/Certification:
- Social Hygiene (preferred)
Work authorization:
- Netherlands (required)
Work Location:
In person
