Customer Support Analyst

1 week geleden

Amsterdam, Noord-Holland, Nederland LOGEX Group B.V. Voltijd
Our mission

We turn data into better healthcare. With our insights, we make healthcare more affordable, and better, and we improve the patient's and clinicians' experience.

Your impact and responsibilities

At Customer Support Operations, we ensure that users use our solutions successfully. The Support Operations team is the first line of contact with our customers (doctors, nurses, hospital IT and facilities staff, patients, etc.) who have questions about our solutions they are using.

As a Medior Customer Support Analyst you also have these responsibilities:

  • Leveraging a basic understanding of the wide range of LOGEX products and services, to directly answer to user questions
  • Probing user questions and getting full clarity on what is needed, in order to get to first time right and complete answers
  • Leveraging a solid understanding of internal processes, to be able to connect or direct customer questions to the right people and to chase for timely resolution
  • Establish and maintain a robust knowledge base for internal and external use
  • Manage the self-service portal, user management and product configuration
  • Document all client interactions in ticketing system
  • Following company procedures.
  • Based on customer interactions, advise service and product teams about process, services or product improvements
  • Expand in depth domain knowledge and expertise of the healthcare sector to increase your impact on our customers and products
  • Advise on improved support processes to improve efficiency
  • Train, guide and support client on how to use our products effectively.
Your team

You will be part of a central support team within LOGEX supporting multiple products and countries. We are helping clinicians, healthcare providers, regulators, researchers, and life science companies across Europe to use our products and services to achieve their goals.

Your profile
  • We are looking for around 3-5 years of experience in a similar role (e.g. technical support, customer support)
  • Preferably you are at the office 2/3 of the time
  • Technically savvy, great interest in software
  • Strong communication skills and the ability to connect with others
  • Result-oriented, customer-oriented, with a structured way of working and a pragmatic 'can-do' mentality
  • Analytical and customer-oriented work experience, preferably with a link to healthcare
  • You speak and write fluently in Dutch and English
Why LOGEX?

Healthcare today is more tailored and more effective than ever before. However, with these improvements, come greater costs and complexity. The burden of healthcare spending weighs heavily on economies, while the sheer number of options physicians and patients can choose from leads to uncertainty and unacceptable variations in clinical outcomes.

At LOGEX, we have one superpower: data analysis. We choose to use this superpower to help address today's healthcare issues by turning data into better healthcare.

Besides a purpose-driven workplace, we offer you:

  • An excellent compensation package (salary, holiday allowance, pension, 25 holidays, internet- and phone allowance)
  • Flexible working hours and a hybrid way of working
  • Access to the LOGEX academy including (technical training, language classes, personal development & management development programs, facilitated internally and externally)
  • A diverse and inclusive environment with inspiring professionals committed to turning data into better healthcare
Contact us

You can apply via the button below and upload your CV. For more information, or in case you have any questions, you can contact Marlies Vernhout via

Our company is dedicated to building a workplace that promotes equity, diversity, and inclusion, and we believe that a diverse workforce is essential to our success. As we strive to create a workplace where everyone feels valued and respected, regardless of their race, gender, sexual orientation, age, religion, or any other characteristic, we encourage everyone to apply.

About us

We are LOGEX, a Healthtech SaaS company dedicated to improving healthcare through advanced analytical software. Our tools transform data into actionable insights, making healthcare more affordable and enhancing the experience for both patients and clinicians. Trust and privacy are fundamental to our work, ensuring reliable and secure data for confident healthcare decisions.

  • Customer Assistance Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    beBee Professionals is looking for a Customer Assistance Analyst to join our team in Ámsterdam.The successful candidate will be responsible for providing customer service and technical support to our customers. The ideal candidate should have excellent communication and problem-solving skills, as well as a strong customer service orientation.The successful...

  • Business Analyst Payments Domain

    16 minuten geleden

    Amsterdam, Noord-Holland, Nederland ABN AMRO Voltijd

    As a Business Analyst in the payments domain, you'll support growth strategies for Wealth Management and Corporate Banking abroad, working in agile multidisciplinary teams to transition to the Future Customer Payments Domain.

  • Credit Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Amex Voltijd

    **You Lead the Way. We've Got Your Back.**:With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Customer Success Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Decentralized Masters Voltijd

    What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by...

  • Compliance Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Junior Production Support Analyst

    2 maanden geleden

    Amsterdam, NH, Noord-Holland, Nederland Cognizant Voltijd

    Junior Production Support AnalystWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a diffe

  • Data Analyst, Partnerships

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Customer Support

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland TicketSwap Voltijd

    TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.Our Customer Support department is here to assist fans with any questions they may have about our...

  • Customer support

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland TicketSwap B.V. Voltijd

    TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy. Our Customer Support department is here to assist fans with any questions they may have about...

  • Customer Support

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland TicketSwap Voltijd

    TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.Our Customer Support department is here to assist fans with any questions they may have about our...

  • Customer support

    1 week geleden

    Amsterdam, Noord-Holland, Nederland TicketSwap B.V. Voltijd

    TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy. Our Customer Support department is here to assist fans with any questions they may have about...

  • Customer support

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland TicketSwap B.V. Voltijd

    TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy. Our Customer Support department is here to assist fans with any questions they may have about...

  • Digital Data Analyst/Consultant

    1 week geleden

    Amsterdam, Noord-Holland, Nederland The Data Story Voltijd

    As a Digital Analyst/ Consultant at The Data Story, your goal is to help our customers towards a more data-driven way of working. For this, you will define data models, a solid data strategy and run spot on analysis which you can also translate to dashboards that tell a clear story. You play an active role in consulting in data analytics and insights...

  • Credit Analyst

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland American Express Voltijd

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Business Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ITSync Voltijd

    Our client is a leader in the financial services industry, dedicated to leveraging data and technology to enhance customer experiences. The 'Customer & Data' domain focuses on personalization, fraud prevention, and advanced analytics to drive customer engagement and cross-selling opportunities. The 'Fraud & 1:1 Analytics' area continually evolves to deliver...

  • SAP Support Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Pharming Group Voltijd

    Select how often (in days) to receive an alert: Create Alert About Pharming Pharming Group N.V. (Nasdaq: PHAR/Euronext Amsterdam: PHARM) is a global biopharmaceutical company dedicated to transforming the lives of patients with rare, debilitating, and life-threatening diseases. Pharming is commercializing and developing an innovative portfolio of protein...

  • Credit Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland AMEX Voltijd

    Join the Team at American Express as a Customer & Payments Investigation Team - Credit Analyst Are you ready to provide outstanding service as part of #TeamAmex? Whether you are an experienced customer service professional or starting your career, at #TeamAmex we stand by our customers and each other every day. You will be trained and supported every...

  • Customer Success Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Decentralized Masters Voltijd

    What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by...

  • Customer Intelligence Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are in search of a Customer Intelligence AnalystThis role focuses on creating a deeper customer focus to drive customer-centric growth, take focused action, and establish a customer-centric mindset. The ideal candidate has a natural curiosity for customer data, identifying opportunities or risks by connecting data across systems. By leveraging insights...

  • Senior Data Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Vye Professionals | Experts in Quants Voltijd

    Job description Your responsibilities as a Sr Data Analyst will be: Fetch and critically analyze operational and client data; Present findings to the organization, management, and clients; Develop Power BI reporting and ensure adoption thereof; Support the data automation process and suggest improvements to the client's data information structure. ...