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Customer Service Advisor
3 maanden geleden
CUSTOMER SERVICE ADVISOR - SALES SUPPORT/HYBRID/ BREDA/COMPETITIVE BASIC SALARY PLUS BONUS
About the Team/Role
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions– comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.
What's on offer?
Highly competitive salary up to 35,500 EUROS (dependant on experience) Annual company bonus Pension + dependant pension 40 hour working week (remote Monday to Friday - no evenings or weekend Hybrid working (1-2 days per week in the Breda office) Accident Insurance Group Medical Long term disability Cover Travel cards for public transport Fuel reimbursement for travel to office - capped at 60km Employee wellbeingHow you'll make an impact
• Actively share updates about customers with team
• Advise Sales of customers commercial queries
• Investigate transaction declines & velocity queries
• Log all queries and action on Logging Tool incl.
• Copy Invoice Requests
• Creation and blocking of cards
• Resend pin codes
• Toll box management
• Provide authorization codes
• Transaction Queries
• Provide on-going support to colleagues and highlight training requirements to Team Leader/Manager
• Provide strong links with Sales Department
• Answer phone calls with set criteria and within parameters set out by the Company
• Arrange product restriction amendments on request from customer, taking into account control criteria
• Carry out data entry for Customers & Cards
• Production of Customer Transaction Files and Reports
• Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indicators) & contracts
• Forward customer payment concerns to Credit Collections immediately
• Highlight faults and change requests for website software and processes
• Provide support to customers using website/systems provided
• Undertake procedural developments if required
Experience you'll bring
• Ability to introduce/handle new process, procedures, controls and a varied workload
• Ability to originate/introduce new process, procedures, controls to improve productivity
• Ability to mentor, develop & improve skills of others
• Adaptable to organizational change requirements
• Analytical
• Assertive and self-confident
• Build a powerful sense of ownership and teamwork
• Conscientious
• Establish and maintain co-operative and effective working relationships
• Excellent PC skills including Word, Excel and PowerPoint
• Flexibility to provide cover for other positions
• Make identifiable contributions to business objectives
• Positively represent the company
• Self-motivated, organized and can work on own initiative
• Taking "ownership" of problems
• Understand and follows business conduct policies and ask questions to clarify any issues
• PC proficient
• Analytical
• Communicative
• Customer Service
• Gaining expertise in market leading Fuel Card systems
What's next?
If you feel that you have the necessary skills to be our Customer Service Advisor - Sales Support then please APPLY TODAY for immediate consideration.
