Customer Service Technical Specialist, CP

2 weken geleden

Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. Voltijd

R Customer Service Technical Specialist, CP & ESG (Enablon)

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.

The Support Services Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Support Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.

The Support Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching.

What are your responsibilities as the Technology Sales Support Specialist ?

Provide consulting services to Enablon clients Design, configure, test and deliver fixes and enhancements for client solutions Facilitate client meetings consisting of: Technical expertise; Subject matter expertise; Coaching / training; Troubleshooting Comply to Service Level Agreements Analyze technical feasibility and propose estimates with solutions to meet client requirements Manage client expectations and ensure satisfaction Comply to support processes, best practices, and maintain documentation Actively participate in own career development and continuous improvement Provide pro-active reporting to the Support manager Update the knowledge base and produce new articles Collaborate with Product Managers and Developers to improve products Comply to internal reporting processes and rules (timesheets, time-off, etc.)

What should you bring to Wolters Kluwer's Enablon ?

At least a 4-year degree in Computer Science or 2 years of professional experience in a software related field Proficiency in at least one programming language Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies Knowledge of database design concepts Fluency in English

What do we offer you at Wolters Kluwer's Enablon?

Salary commensurate with your skills and experience with a bonus plan. Permanent contract with a probation period of 2 months. The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices. 25 holidays based on a 40-hour working week. Good pension plan and discount on insurances. Equipment to support working from home including a laptop, screens, sit-stand desk, and chair. Allowances for working from home and travel. A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company. Overall, a fun, multicultural, and inclusive, working environment where employee satisfaction and engagement are a top priority.

Click to see more about Enablon

Begin your journey to becoming part of Wolters Kluwer Enablon family by clicking the apply button

For any questions, please feel free to contact the recruiter Stasya Storozhko by mail:

The internal job title is R Customer Service Technical Specialist, CP & ESG Enablon.

Equal Opportunity Employer

About Us

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.

Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future

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