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Franchise Operations Manager Benelux Amsterdam
4 maanden geleden
What is Taster ?
Our vision is to revolutionise quick service restaurants across the world by crafting mouth watering and iconic brands with top creators and then distributing them through next generation franchise networks, supercharged by Tech and innovation.
Taster is at the forefront of the food delivery revolution in Europe, bringing the franchise model to the digital age with leading delivery-first brands, best-in-class technology, and an asset-light business model leveraging established delivery platforms and supply partners.
The business has been growing over 100% YoY on average over the last 3 years.
With a unique, highly scalable business model and enviable unit economics (well above industry standards), Taster has reached over €100m in yearly GMV in January 2024.
Operating within the global online food delivery market that is expected to be worth $365 billion by 2030 and backed by Tier-1 investors, including Octopus Ventures, Local Globe, Heartcore Capital, Rakuten, and Battery Ventures, Taster has raised $50m to date to support its ambitious growth ambitions with significant untapped opportunity remaining.
Why we open this position ?
After successfully launching our operations in France and the UK, we are now expanding into the Benelux area. Over the past few months, we have been laying the groundwork for our operations in this region.
As we are accelerating our growth, we are searching for someone who can help us construct our operations and achieve excellence in this new market.
Context and Market location
The potential of the Benelux market is vast
This area includes
:
the Netherlands,
Belgium Flanders Region and
Luxembourg.
We have a lot of opportunities to seize, and your role will play a big part in the success of this new chapter.
The role is based in our Amsterdam office. Still, it is expected to travel three to four days a week to visit our franchisees.
Your responsibilities
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Construct internal operational processes: Implement our Global / French standards to our Dutch operations and tailor it into market-specific needs and conditions.
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Helping franchisees: Achieve their performance goals through best-in-class operations by monitoring performance, ensuring operational excellence, providing coaching and support, setting and tracking goals, supplying necessary resources, implementing performance improvement initiatives, ensuring compliance, and maintaining clear communication.
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Manage and supervise daily operations: Monitor and optimize daily operations to ensure smooth and efficient processes.
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Quality Inspections and Audits :Conduct regular inspections to ensure high standards in food preparation, service, cleanliness, and sanitation. Check that equipment and employee appearance meet standards and all legal requirements for food safety and sanitation are followed.
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Ensure operational KPIs: Monitor and ensure that franchisees meet their operational KPIs, providing support and assistance as needed.
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Launch and train new franchisees: Facilitate the onboarding and training of new franchisees to maintain high operational standards.
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Performance appraisals: Conduct performance evaluations and provide constructive feedback to franchisees.
Requirements:
- Proven experience in operations management with multiple operators, preferably within the food tech or QSR industry.
- Strong understanding of franchise operations and the ability to manage and support franchisees.
- Excellent organizational and leadership skills.
- Ability to travel frequently within the Benelux region.
- Proactive problemsolving skills and a handson approach.
- Strong communication and interpersonal skills to build and maintain relationships with franchisees and other stakeholders.
- A proven ability to take a handson approach to the role.
- Experience in managing staff costs, scheduling, and reviewing staff rotas.
Why us?
We could tell you that you'll be able to join a hyper-growth food tech startup backed by the best venture capital firms.
We could also tell you that if the food sector interests you, this is just the opportunity of the moment to grow your potential surrounded by an international team of foodtech experts.
In short, we could argue that we're the best in our market, that our premises are nifty, and that our hybrid work device makes your private life easier, but...
That the individuals who make up this team in London, Paris and Brussels are all eager to grow from this experience together and to learn from each other.