Head of Operations Benelux
7 maanden geleden
**votre rôle**:
Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility.
- GDO plays a major role in building Orange Business operations: together, we adapt our operational models and we enhance our people’s skills and our collective ways of working in order to meet technology evolution requests, multi service development requests and our customers’ expectations for co-innovation.
- International Operations consists of 4 operational regions (Europe, APAC, EEMEA, Americas)
- The key objectives is to take end-to-end responsibility towards the customer ensuring optimal performances in the execution of end-to-end processes, driving continuous improvement of programs with internal and external stakeholders, fostering development of skills in line with the evolution of jobs, technologies and digitalization as well as contributing to the pre-sales phase of the customer deals.
Role dimension
- International Operations Europe delivers and maintains the services provided to all European Orange Business customers. Teams are located in Europe and in Cairo. They are organized in 4 clusters (Northern Europe, Benelux, DACH (Germany, Austria & Switzerland) and Southern Europe) and 3 transversal teams (Smart Field Services, Delivery Excellence, and Business Operations). International Operations Europe is a team of around +1000 people with more than 20 nationalities.
The main activities of the Head of International Operations for Benelux are:
- To lead Benelux regional operations team in order to deliver the highest level of operational excellence to all customers of Orange Business in the Benelux at the most optimum cost and in very close coordination with Benelux International Business team,
- To engage transversally with all stakeholders in Benelux and across the globe to continuously improve customers satisfaction, contributing to Orange Business profitable growth and competitiveness.
Head of International Operations for Benelux Mission:
- To define strategic guidelines and inputs for GDO Benelux managers in line with the strategy of Orange Business in order to:
- achieve and maintain best in class customer services operations ratings
- provide services enhancements to continuously improve service quality to our customers
- To guarantee excellent services to our customers at the optimum cost of operations in Build and Run
- To empower the teams to allow them to evolve towards a learning organization, fostering collaboration and agility as main levers for transformation
- To boost simplification and automation to optimize the service quality while permanently improving our operational and financial performance
- To anticipate skills evolution to make our team ready to provide our customers with services based in new technology disruptions (Software Defined Networks, Artificial Intelligence, Digitalization, Robotic Process Automation) and develop both Managed Services and MSI services
- To work very closely with Sales, including during the pre-sales phase, to support win of deals and ensure a smooth transition towards the implementation and operational phase To lead operationally all carriers and vendors/partners in Benelux to secure best service in the delivery and operation by promoting quality orientations to external partners
**votre profil**:
Profile and experience
- Leadership and successful experiences in team management with a real vision around agility and collaboration to lead transformations and empower teams.
- Previous experience of transition, transformation and operations either in a telco or in a Service Integrator is welcomed.
- Experience in dealing with customers, proactively taking the lead in crisis situation and establishing trustful relationships with them.
- Good awareness of the organization of B2B activities coupled with know-how in operations activities with a focus on operational and financial excellence.
- Familiarity in working with different cultures, in a fast moving & multi-actors environment.
- A strong experience in managing third parties and providers in tight cost management.
- Excellent interpersonal skills and aptitude to work cross-functionally, to coordinate and bring together various players: cooperative mindset & cross-functional influence capabilities.
- Goal and result oriented associated to a strategic vision.
- Leadership and communication skills with the faculty to make synthesis in a complex environment. Change agent
**le plus de l'offre**:
**contrat**:
CDI
-
Head of Operations
4 weken geleden
Amsterdam, Nederland AguroTech B.V. Voltijd**Do you have a passion for sustainability, nature, and working in a dynamic start-up environment? Would you like to shape and optimize operational processes within a fast-growing company that positively impacts the agricultural industry? If so, this role as Head of Operations is for you!** **About Agurotech** Agurotech is an innovative company dedicated to...
-
Head of Operations
4 maanden geleden
Amsterdam, Nederland Quatt VoltijdAt Quatt, we are dedicated to accelerate the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change...
-
Head of Operations
2 maanden geleden
Amsterdam, Nederland GoPhoto BV VoltijdWelcome to GoPhoto - Where Innovation Meets Experience!_ At GoPhoto, we develop and deliver photo retail systems for the leisure industry worldwide. Theme parks, aquariums, observation towers, sports stadiums, and many other attractions across the globe use the GoPhoto system to capture and sell exciting photos to their visitors. Every year, more than 8...
-
Head of Customer Operations
3 maanden geleden
Amsterdam Oost, Nederland Fastned Voltijd**Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric...
-
Head of Key Accounts Benelux
7 maanden geleden
Amsterdam, Nederland Sarawak Nederland VoltijdAre you most energized by the prospect of shaping a vision and strategy to propel substantial growth across all key accounts? If so, seize this opportunity to truly make an impact as the fresh **Head of Key Accounts** Within this rapidly expanding A-brand company, you'll have the chance to craft distinctive narratives for a lineup of groundbreaking...
-
Head of Operations
4 maanden geleden
Amsterdam, Nederland ParkBee Voltijd**We are ParkBee!** A forward-thinking company dedicated to creating innovative solutions that significantly impact urban infrastructure. Our mission is to leverage technology to solve real-world problems, enhancing the quality of life in bustling cities. You have the chance to be part of a team that's driving change and making a difference in the world....
-
Therapeutic Operations Lead
1 week geleden
Amsterdam, Nederland Orchard Therapeutics Voltijd**Location**: Field-Based, Netherlands **Reporting to**: General Manager, Nordic & Benelux **Job Summary**: Reporting to the General Manager, Nordic & Benelux, the Therapeutic Operations Lead will be responsible for delivering the company’s commercial business in neurometabolic disorders. This will include building trusted relationships with qualified...
-
Head of Advertising Operations
6 dagen geleden
Amsterdam, Nederland Just Eat Takeaway.com Voltijd**Head of Advertising Operations - Retail Media**: **Ready for a challenge?**: **About this role**: As the **Head of Retail Media Sales Operations** you will lead and accelerate the growth of Retail Media and drive top performance. This role is integral to our Global Retail Media Department, which sits within the Global Sales organization, and will focus on...
-
Head of Operations Refurbishment
3 maanden geleden
Amsterdam, Nederland Auto1 Voltijd**Company Description**: Accelerate the refurbishment of our premium vehicles as Head of Operations Refurbishment. Are you a structured organizational talent, enjoy working strategically, and see rapid company development as an exciting challenge? Then take the wheel and become part of our unique success story! **Your new Role**: - From the start, take...
-
Head of Operations Refurbishment
3 maanden geleden
Amsterdam-Zuidoost, Nederland Autohero Voltijd**Company Description** Accelerate the refurbishment of our premium vehicles as Head of Operations Refurbishment. Are you a structured organizational talent, enjoy working strategically, and see rapid company development as an exciting challenge? Then take the wheel and become part of our unique success story! - From the start, take responsibility for...
-
Head of Asset Management
4 weken geleden
Amsterdam, Nederland Vattenfall Voltijd**Company Description** Vattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this...
-
Head of Field Marketing Benelux
1 week geleden
Amsterdam, Nederland Workday VoltijdYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Head of Operations Casual Games
3 maanden geleden
Amsterdam, Nederland CoolGames VoltijdCoolGames is seeing strong success with its games portfolio. Several of our titles are doing very well and the number of distribution channels for these games is increasing too. We see many new opportunities to further expand on this success and are currently investing in the studio capacity by hiring additional game development teams. But as the business...
-
Head of Platform Safety, Emea
8 maanden geleden
Amsterdam, Nederland Uber Voltijd**About the Role** As the Head of Platform Safety, you will lead a team of Program Managers who manage and improve Personal, Road, and Catalog Safety across our Mobility and Delivery operations in EMEA. The Safety team sets the strategy, drives innovation to raise the bar on safety, and helps build public trust in our commitment to safety. **What You'll...
-
Operations Director
4 weken geleden
Amsterdam, Nederland INDG Voltijd**Are you a dynamic leader with a passion for enhancing operations, delivering exceptional projects, and empowering cross-functional teams?** The Operations Director (or Director of Project Management) is responsible for overseeing and optimising operational efficiency, ensuring the successful delivery of client and internal projects, and enhancing...
-
Head of Banking Fraud Operations
2 maanden geleden
Amsterdam, Nederland Adyen Voltijd**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Visionary Operations Leader
4 weken geleden
Amsterdam, Noord-Holland, Nederland Fairphone VoltijdFairphone is a socially responsible enterprise that's driving positive change in the electronics industry. Our business model prioritizes social and environmental values, focusing on producing and marketing consumer electronics that promote sustainable practices.We're looking for a seasoned Director of Operations to join our growing team of passionate...
-
Head of P&t Transformation Operations Bnl
2 dagen geleden
Amsterdam, Nederland Adevinta VoltijdMarktplaats in The Netherlands, and 2dehands and 2ememain in Belgium, are part of Adevinta: a global online classifieds specialist. The three brands are hosted on a multi-tenant platform, operated from our Amsterdam location, and are the top players in the classifieds space throughout the Benelux region. We offer consumers the opportunity to trade their...
-
Head Chef
7 maanden geleden
Amsterdam Nieuw-West, Nederland Molly's Arena VoltijdGreetings! Seeking an opportunity to showcase your culinary prowess and take your career to new heights? Look no further! We have an exciting opening for a Head Chef at our vibrant establishment located in Amsterdam. At Molly's Arena, we've created a one-of-a-kind anime-style arcade where vintage gaming machines meet cutting-edge technology. Immerse...
-
Regional Head of Sales
2 weken geleden
Amsterdam, Nederland Page Executive VoltijdGrowing companyInternational, dynamic environment About Our Client Our client is an ambitious, fast-growing, profitable, and internationally focused organization within the Automotive industry. The team comprises of highly skilled professionals dedicated to sales and business development.We are seeking a Regional Head of Sales to work closely with the VP for...