Visionary Operations Leader

2 weken geleden

Amsterdam, Noord-Holland, Nederland Fairphone Voltijd

Fairphone is a socially responsible enterprise that's driving positive change in the electronics industry. Our business model prioritizes social and environmental values, focusing on producing and marketing consumer electronics that promote sustainable practices.

We're looking for a seasoned Director of Operations to join our growing team of passionate professionals who share our mission. If you're driven by creating a better future, this could be your opportunity to make a meaningful impact.

The role involves overseeing key areas of our organization, including IT, customer support, and business operations, while leading a diverse team of experts. You'll manage four direct reports, each heading critical functions:
- Head of IT: Overseeing information technology infrastructure and systems
- Head of Customer Support: Managing 1st and 2nd line support teams to deliver exceptional customer service
- Head of Operations: Leading business operations, quality control, and after-sales service
- Operations Asia: Driving operations and production initiatives in our Asia region

Your Profile:

You should be a strategic thinker with a strong operational mindset, proven experience in fast-paced environments, and a track record of success. Continuous improvement is essential, and you have a strong urge to drive performance with your team. You're a reliable team player with excellent communication skills, curious by nature, and take ownership at work. Flexibility, self-motivation, and a love for dynamic start-up/scale-up environments are also crucial. You must be willing to live in the Netherlands and hold the right to work within the EU.

Your Responsibilities:

- Ensure effective implementation of strategic initiatives across your teams;
- Oversee day-to-day operations to guarantee committed execution of tasks and projects across responsible departments;
- Leverage state-of-the-art AI technologies to optimize workflows, automate routine tasks, and drive data-driven improvements for operational efficiency;
- Identify and implement process improvements to increase efficiency and effectiveness within responsible departments;
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into goals, progress, and obstacles of key initiatives;
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals;
- Plan, monitor, and analyze key metrics for day-to-day operations (Operations, IT, and CS) to ensure efficient and timely completion of tasks;
- Devise strategies for ensuring growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs;
- Adhere to the company's policies and standards, and ensure laws and regulations are being followed;
- Work closely with the People Team to lead the team with integrity, establishing and maintaining a trusting, inclusive, and productive environment.

Your Skills & Experience:

- Proven experience in the telecommunication (electronics) industry FMCG;
- Track record in leadership, experience guiding Heads;
- Deep understanding of the operation side of the business;
- Great understanding and experience with process improvement methodologies and AI capabilities;
- Excellent written and verbal communication skills in English;
- Proven ability to plan and manage operational processes for maximum efficiency and productivity;
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands;
- Strong working knowledge of industry regulations and legal guidelines;
- Experience in developing budgets and business plans;
- Experience with utilizing AI-powered analytics platforms to track and forecast key performance indicators, drive continuous improvement, and support data-driven decision-making, as well as experience with AI-powered operational tools;

Benefits:

- Competitive salary of around €80,000 - €120,000 per year, depending on experience;
- A diverse work environment with international colleagues;
- 25 paid holidays per year (based on a full-time contract), plus additional public holidays in the Netherlands;
- A MacBook and Fairphone as working devices;
- Flexible work location with hybrid-friendly options;
- Relocation support for those moving to the Netherlands;
- Public transport allowance and bike allowance;
- Opportunities for professional development and growth within the company.

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