3rd Line Customer Support Engineer
2 weken geleden
Description
When hardware or software issues in our Laser Dicing and Grooving installed base, which can neither be solved by 1st line local service nor 2nd line service are escalated to the product center in the NL. The 3rd Line support engineer decides if the issue is followed up within NL service or further escalated to the fire brigade (experts from system engineering and software development departments). He/she coordinates the 3rd line activities by working closely together with System- & Software-Engineering, R&D team as well as Process Development on one side and the service teams in the field as well as the customers on the other side. In this context he/she participates in regular service VCs between local service managers and 2nd line Service, located at our headquarters in Singapore, to stay connected to what happens in the field. If necessary, the 3rd Line Support Engineer conducts an in-depth analysis of the problem and provides advice on how to find a solution. The 3rd Line support engineer helps introducing the SW releases to the service colleagues in the field explaining new features and the changes made.
Responsibilities and activities
Job requirements
What we offer
A young, dynamic, multi-disciplinary and international organization with challenging projects in the semiconductor industry. We offer excellent employee benefits. We value independent thinking and individual effort, but even more, we value teamwork. ASMPT focusses on your personal development by providing a training and development programs. In addition, you will have that the opportunity to visit other ASMPT locations in Hong Kong and Singapore and our customer sites in Europe, Asia and U.S.
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