3rd Line Customer Support Engineer

2 weken geleden


Beuningen, Gelderland, Nederland ASM Pacific Technology Voltijd

Description

When hardware or software issues in our Laser Dicing and Grooving installed base, which can neither be solved by 1st line local service nor 2nd line service are escalated to the product center in the NL. The 3rd Line support engineer decides if the issue is followed up within NL service or further escalated to the fire brigade (experts from system engineering and software development departments). He/she coordinates the 3rd line activities by working closely together with System- & Software-Engineering, R&D team as well as Process Development on one side and the service teams in the field as well as the customers on the other side. In this context he/she participates in regular service VCs between local service managers and 2nd line Service, located at our headquarters in Singapore, to stay connected to what happens in the field. If necessary, the 3rd Line Support Engineer conducts an in-depth analysis of the problem and provides advice on how to find a solution. The 3rd Line support engineer helps introducing the SW releases to the service colleagues in the field explaining new features and the changes made.

Responsibilities and activities

Decide which 3rd line issue is done by the 3rd line Support team and what goes to the experts from System Engineering and Software Development In depth analysis of issues, advise service engineers how to find solutions or solve issues directly Participate in regional service VCs of 1st line and 2nd line support Introduce new SW releases to the field Participate in quality meeting and CCB meeting Agree to concept and intended implementation of new functionality/modules. Make sure service-related aspects are considered. Agree to User Interface for new functionality Define verification tests, analyse experimental results and review instructions and user manuals Make instructions and manuals for new functionality which is developed by System Engineering and Software Engineering Write Service Bulletins for new modules Deployment of new functionality: Carry out Pre-FAT tests, prepare and execute installation of new LASER1205/1206 technology at launching customer including production start-up


Job requirements

Minimum Bachelor degree (or comparable) in engineering or physics At least 5 years of experience in customer service. Having worked in the semiconductor equipment industry is an advantage Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Customer oriented Fluent in written and spoken English Broad knowledge of performance metrics Flexibility and ability to work under pressure Willingness to travel several times a year (U.S., Asia, Europe)


What we offer

A young, dynamic, multi-disciplinary and international organization with challenging projects in the semiconductor industry. We offer excellent employee benefits. We value independent thinking and individual effort, but even more, we value teamwork. ASMPT focusses on your personal development by providing a training and development programs. In addition, you will have that the opportunity to visit other ASMPT locations in Hong Kong and Singapore and our customer sites in Europe, Asia and U.S.


  • Maintenance Manager

    2 weken geleden


    Beuningen, Gelderland, Nederland OSI International Holding GmbH Voltijd

    About OSI: OSI Europe is a leading company in the food industry, specializing in the production of highquality food products. With several production sites in Europe and a global distribution network, we offer firstclass solutions for customers worldwide. We place great emphasis on quality, safety and sustainability in all production processes to ensure the...

  • Algorithm test engineer

    2 weken geleden


    Beuningen, Gelderland, Nederland ASM Pacific Technology Voltijd

    Description You are contributing to innovations in the area of advanced control technology. You will be discussing with algorithm design engineers to draft out test cases for testing advanced control algorithms on machines/setups in our labs. You are then responsible for independently testing those algorithms and organize test results and data in good...

  • Senior Vision/AI Engineer

    2 weken geleden


    Beuningen, Gelderland, Nederland ASM Pacific Technology Voltijd

    In our Vision/AI Center of Competency, we are hiring a Senior Vision/AI Engineer. The ASM Center of Competency, located in the Netherlands, is responsible for identifying new high-tech innovation opportunities for the full global ASM Pacific Technology product portfolio. The equipment portfolio of ASM Pacific Technology covers the complete back-end...

  • Senior Mechanical Designer

    2 weken geleden


    Beuningen, Gelderland, Nederland ASM Pacific Technology Voltijd

    For our Center of Competency, We are looking for an experienced industrial mechanical designer (10+ years industrial experience, MSc / PhD) that can build-up, and lead, a small technical team at ASM Pacific Technology in the Netherlands. The mission of this team is to create, in close collaboration with our colleagues in Singapore and Hong Kong, the design...

  • Finance Manager

    2 weken geleden


    Beuningen, Gelderland, Nederland SSAB Voltijd

    Location: BeuningenCountry: Netherland, United KingdomApplication due date:SSAB strengthens the position of the Steel Service centers in Netherlands and UKBy putting the leadership of the two Steel service centers in NL and UK under the same Management we will harmonize ways of working and capturing synergies. Therefore we now are looking for a business...

  • Employee Maintenance

    2 weken geleden


    Beuningen, Gelderland, Nederland OSI International Holding GmbH Voltijd

    About OSI: As an international company in the food sector, we belong to the globally operating, ownermanaged OSI group. We are leaders in the development and manufacture of highquality products for system catering and food retailing.Our plant Henri van de Bilt in Beuningen is looking for an Employee Maintenance -Mechanics & Electrics.What your job includes:...


  • Beuningen, Nederland ASM Pacific Technology Voltijd

    Description When hardware or software issues in our Laser Dicing and Grooving installed base, which can neither be solved by 1st line local service nor 2nd line service are escalated to the product center in the NL. The 3rd Line support engineer decides if the issue is followed up within NL service or further escalated to the fire brigade (experts from...


  • Beuningen, Nederland ASM Pacific Technology Voltijd

    Description When hardware or software issues in our Laser Dicing and Grooving installed base, which can neither be solved by 1st line local service nor 2nd line service are escalated to the product center in the NL. The 3rd Line support engineer decides if the issue is followed up within NL service or further escalated to the fire brigade (experts from...

  • Senior Vision Engineer

    2 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    ASM ALSI is a subsidiary of ASM Pacific Technology Ltd (ASM PT) which is the world’s largest assembly and packaging equipment supplier and the world’s third largest surface mount technology (SMT) equipment supplier. ASM ALSI develops technology, processes and machines for multi-beam ultra-violet (UV) and infra-red (IR) laser dicing and/or grooving...

  • Senior Vision Engineer

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    ASM ALSI is a subsidiary of ASM Pacific Technology Ltd (ASM PT) which is the world’s largest assembly and packaging equipment supplier and the world’s third largest surface mount technology (SMT) equipment supplier. ASM ALSI develops technology, processes and machines for multi-beam ultra-violet (UV) and infra-red (IR) laser dicing and/or grooving...

  • Electrical Design Engineer

    3 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    ASMPT is the world’s largest assembly and packaging equipment supplier and the world’s third largest SMT equipment supplier. ASMPT ALSI designs, builds and sells machines with proprietary multi-beam laser cutting technology and processes for dicing semiconductor wafers and grooving low-K wafers. It is the Advanced Laser Technology Centre of the ASMPT...

  • Electrical Design Engineer

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    ASMPT is the world’s largest assembly and packaging equipment supplier and the world’s third largest SMT equipment supplier. ASMPT ALSI designs, builds and sells machines with proprietary multi-beam laser cutting technology and processes for dicing semiconductor wafers and grooving low-K wafers. It is the Advanced Laser Technology Centre of the ASMPT...

  • Sales Support Engineer

    3 maanden geleden


    Beuningen, Nederland Optimus Sorters Voltijd

    Wie zijn wij BOWE INTRALOGISTICS B.V. is een groeiend en innovatief bedrijf gespecialiseerd in ontwikkeling, productie en installatie van sorteersystemen. Wij helpen eersteklas bedrijven op het gebied van logistiek en pakketdistributie om hun wensen optimaal te bedienen. Als nichespeler lopen we voorop in ontwikkelingen en delen we deze kennis met onze...

  • Sales Support Engineer

    4 weken geleden


    Beuningen, Nederland Optimus Sorters Voltijd

    Wie zijn wij BOWE INTRALOGISTICS B.V. is een groeiend en innovatief bedrijf gespecialiseerd in ontwikkeling, productie en installatie van sorteersystemen. Wij helpen eersteklas bedrijven op het gebied van logistiek en pakketdistributie om hun wensen optimaal te bedienen. Als nichespeler lopen we voorop in ontwikkelingen en delen we deze kennis met onze...

  • Business Development Manager

    3 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    As ASM ALSI’s Business Development Manager you lead the business development for Laser & Plasma etching processes. You lead the development of new markets, new applications, new materials, and customers for Laser and Plasma Etching applications. Responsibilities Drive the Business Development Strategy Plan. Maintain and adjust regular with internal...


  • Beuningen, Nederland ASM Pacific Technology Voltijd

    As ASM ALSI’s Business Development Manager you lead the business development for Laser & Plasma etching processes. You lead the development of new markets, new applications, new materials, and customers for Laser and Plasma Etching applications. Responsibilities Drive the Business Development Strategy Plan. Maintain and adjust regular with internal...

  • Maintenance Manager

    4 weken geleden


    Beuningen, Nederland OSI International Holding GmbH Voltijd

    **About OSI**: - OSI Europe is a leading company in the food industry, specializing in the production of high-quality food products. With several production sites in Europe and a global distribution network, we offer first-class solutions for customers worldwide. We place great emphasis on quality, safety and sustainability in all production processes to...

  • Senior Chemical Scientist

    3 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description The Senior Chemical Scientist contributes to new ideas and developments and is responsible for planning and conducting the plasma related experiments, as well as the evaluation and interpretation of the results. He/she will also be strongly involved when the plasma process will be integrated in the ALSI machine platform. Furthermore, the...

  • Senior Chemical Scientist

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description The Senior Chemical Scientist contributes to new ideas and developments and is responsible for planning and conducting the plasma related experiments, as well as the evaluation and interpretation of the results. He/she will also be strongly involved when the plasma process will be integrated in the ALSI machine platform. Furthermore, the...

  • Control Systems Engineer

    1 maand geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description Next generations of semiconductor machines require continuous improvements in performance and reliability. Advanced motion control is an important enabler of further performance improvements of these machines. As a medior or senior control systems engineer at the ASMPT Center of Competency, you will play a critical role in development,...

  • Control Systems Engineer

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description Next generations of semiconductor machines require continuous improvements in performance and reliability. Advanced motion control is an important enabler of further performance improvements of these machines. As a medior or senior control systems engineer at the ASMPT Center of Competency, you will play a critical role in development,...

  • Algorithm test engineer

    3 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description You are contributing to innovations in the area of advanced control technology. You will be discussing with algorithm design engineers to draft out test cases for testing advanced control algorithms on machines/setups in our labs. You are then responsible for independently testing those algorithms and organize test results and data in good...

  • Algorithm test engineer

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    Description You are contributing to innovations in the area of advanced control technology. You will be discussing with algorithm design engineers to draft out test cases for testing advanced control algorithms on machines/setups in our labs. You are then responsible for independently testing those algorithms and organize test results and data in good...

  • Senior Vision/AI Engineer

    1 maand geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    In our Vision/AI Center of Competency, we are hiring a Senior Vision/AI Engineer. The ASM Center of Competency, located in the Netherlands, is responsible for identifying new high-tech innovation opportunities for the full global ASM Pacific Technology product portfolio. The equipment portfolio of ASM Pacific Technology covers the complete back-end...

  • Senior Vision/AI Engineer

    4 weken geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    In our Vision/AI Center of Competency, we are hiring a Senior Vision/AI Engineer. The ASM Center of Competency, located in the Netherlands, is responsible for identifying new high-tech innovation opportunities for the full global ASM Pacific Technology product portfolio. The equipment portfolio of ASM Pacific Technology covers the complete back-end...

  • Test Engineer

    3 maanden geleden


    Beuningen, Nederland ASM Pacific Technology Voltijd

    ASMPT is the world’s largest assembly and packaging equipment supplier and the world’s third largest SMT equipment supplier. ASMPT ALSI designs, builds, and sells machines with proprietary multi-beam laser cutting technology and processes for dicing semiconductor wafers and grooving low-K wafers. It is the Advanced Laser Technology Centre of the ASMPT...