Solution Manager LED EMEA
2 weken geleden
Job Features
Job CategoryMid-Senior level About TPV TechnologyTPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.
About PPDSPPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world's largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV's manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10" touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.
ScopeThe Solution Manager LED is responsible for timely and high-quality end to end product and application support for LED Display Solutions.
Main application support related responsibilities are specialist knowledge in the applications of LED Display Solutions products including configuration of walls, interfaces, devices and software specific to this business. Related responsibilities are support to customers in the field using our products as well as performing fast feedback towards product development & Service.
Responsibility Specifying custom LED Display Solutions based on customer requirements. Assist in designing new or adapting existing solutions to customer specific applications. Presales support for the PPDS EMEA Sales team w.r.t. customer inquiries. Onsite support with customer sign-off when installing custom build LED Display Solutions. Provide 2nd level field support to B2B customers in the case of technical queries or issues Review and provide input towards product CRS Arrange trials, product evaluation, exhibitions and training for internal as well as external people Organize and solve field complaints, rework actions in cooperation with the Service dept. Keep track of demo equipment Monitor and verify hardware/software improvements with Product Management and communicate towards customers Field status reporting on regular base Mentoring all LED sales staff (in the region) on a regular base Organize internal stock and stock for exhibitions Being involved in testing of new equipment in the test farm in the Ghent office Living in Northern Europe region What Do We Offer You A full-time position with base in Ghent (Belgium), with flexible remote working possibilities from northern Europe Being part of the LED team in a true impact position with a lot of autonomy and opportunity to shape the LED business for PPDS in EMEA Hands-on role in a flat organization and an open, energetic business growth environment Working for a great brand, an interesting fast growing B2B industry with attractive and innovative products Education And Related Experience Technical education with about 3-5 years of relevant experience Knowledge of the LED Display Solutions and LED panel calibration is a must Knowledge of Novastar hard- and software is a must Knowledge of the current Signage display and calibration of videowall systems is an advantage Good knowledge of electronics, basic software & IT (TCP/IP) Knowledge of HTML and web support tools as well as IP network. Familiar with software/ hardware applications testing and debugging Good developed communication skills (English, both verbal and written, other language support is an advantage). Customer oriented. Team player. Hands-on mentality A result driven, proactive approach Willingness to travel regularly within EMEA (occasional worldwide) Driving license requiredWe would prefer candidates who live in Northern Europe)
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