Front Office Manager
1 maand geleden
The Renaissance Amsterdam Schiphol Airport Hotel, located at the border of Aalsmeer and Schiphol, provides a unique mix of modern style and characteristics from the Amsterdam Bos.
Our corporate culture follows a flat hierarchy as we aim for communication and collaboration between all colleagues. Furthermore, we want to encourage our employees to share new ideas and be involved.
At Renaissance Amsterdam Schiphol Airport we believe that satisfied employees can perform great customer service, therefore, we provide a working environment that stimulates motivation, creativity, innovation and originality. Renaissance addresses the discoverer in all of us who like to add new tastes, sights and experiences to their own story.
FRONT OFFICE MANAGER
As Front Office Manager you will create a warm welcome to your guests and team members providing an organized and nice atmosphere. This will involve keeping a high standard of service and commitment to your team. You will do everything you can to ensure your guests have the most enjoyable stay with us. You communicate clearly, with firm leadership skills. You have the ability to multitask, prioritize and manage time and perform under pressure, while you are continuously highly motivated.
Your day will consist of:
- Manage and train the Front Office team by coordinating the activities of the front desk, duty management, guest services, and telephone areas
- Prepare monthly reports and budget for Front Office department
- Plan, develop and implement departmental goals
- Co-ordinate and evaluate the department’s financial performance
- Create an exciting and motivating work environment with strong commitment within the team
- Develop your team members in preparation for a next step or development of their personal skills
- Arrange staff scheduling and payroll administration (e.g. approving working hours)
- Monitor team performance to ensure consistent compliance on all Brand Standards
- Ensure the front desk provides a professional and friendly service for guests
- Monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores
- Show analytical skills in checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival, this in cooperation with our Reservations Team
- Manage financial transactions perfectly
- Indication of improvement opportunities in the operational processes and administrative processing systems based on changing performance, information needs of management, etc.;
- Assessing trends in revenue/purchase and/or payment behavior/conditions per customer/supplier, making proposals with regard to (adjustment) payment conditions, concluded with termination/proposals to the relevant department/company;
In short:
We want someone who loves to lead and guide a team by working together with all team members. You have an eye for detail and are the most hospitable person ever met. We are looking for a Front Office Manager who can work independently but makes sure their team is breathing team spirit
You…
- Offer a second family with a work hard, play hard kind of mentality
- Offer a work environment where learning & development are a priority (On & Off the job trainings will be provided regularly)
- Live Life to Discover and have a passion for Hospitality
- Can communicate fluently in English and preferably Dutch
- Have a relevant degree in hospitality management
- Have a minimum of 2 years work experience in a similar role in a hotel or minimum three years experience as an Assistant Front Office Manager
- Have an operational mind-set yet a creative mind, who drives innovative ideas to increase revenue and guest satisfaction
- Are flexible in working different shifts (morning, evening, weekend), which makes your job even more diverse
- Experience with working in Marriott International is a plus
- Experience with Opera is a pre
We…
- Offer you a great place to work in a diverse team
- Offer a dynamic working environment and team with a work hard, play hard kind of mentality
- Offer a working environment where learning & development are a priority (internal and external job training will be provided regularly)
- Have a special Associate Discount Rate in all Marriott Hotels worldwide
- Competitive salary according to the Horeca Collective Labor Agreement
And also a lot of very nice Employee Benefits from IHCP Hotels like…
- A bucket list program where we safe money for your wish list
- Enjoy a free guest experience in the hotel you work for
- Not sick bonus of €250
- Free night stay
- Recruitment incentive or €150 bonus
- Special rates in all our hotels
- Discounts with your IHCP employee card
JOIN OUR TEAM
“LET YOUR PASSION FOR DISCOVERY BECOME A CAREER” -Renaissance
This Renaissance Hotel is franchisee-owned and operated.
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