Front Desk Receptionist FT/PT
2 maanden geleden
The Times Hotel is een Amsterdams hotelbedrijf, opgezet door een familie met liefde voor de stad Amsterdam, gerund door manager Gigi van Es. Het hotel heeft de ambitie om verder te groeien en te innoveren, zo zijn alle hotelkamers in 2020 gerenoveerd en hebben we begin 2018 de gehele begane grond vernieuwd waardoor we een huiselijke sfeer hebben gecreëerd die onze gasten thuis laten voelen.
The Times Hotel is op zoek naar een parttime/fulltime receptionist ter versterking van ons jonge en ambitieuze team. Jij zal je onder andere gaan bezighouden met:
Je verwelkomt onze gasten bij aankomst in The Times Hotel
Je ondersteunt gasten bij het in- en uitchecken
Je helpt gasten door vragen te beantwoorden over de kamers, het hotel, de locatie of over Amsterdam
Je zorgt ervoor dat je werkplek, de lounge en de rest van het hotel netjes is tijdens jouw werktijden
Je bent het aanspreekpunt voor potentiële gasten die jou via telefoon, mail of website benaderen
Je maakt reserveringen en controleert deze voor toekomstige dagen.
Je gaat goed om met stressvolle situaties en handelt vervolgens naar onze bedrijfsfilosofie en standaarden
Je haalt voldoening uit het bereiken van hoge verkopen samen met de rest van het team
Je voorziet gasten van een drankjes en versnaperingen
Administratieve handelingen zoals uitchecken van gasten via pin- en creditcardmachine, de kassa
Jij bent:
Servicegericht, accuraat en pro-actief
Ambitieus, doelgericht en sales minded
Punctueel zowel bij invoer van reserveringsdata als op tijd
Een multitasker, nieuwsgierig en leergierig
Flexibel
Goed op de hoogte van to do’s in Amsterdam (en niet alleen de toeristische bezienswaardigheden)
Zowel een teamplayer als zelfstandige werker
Onze voorkeur gaat uit naar een niet-roker.
Je hebt
Ervaring in de Amsterdamse hotelmarkt
Ervaring met MEWS
Een gastvrije, enthousiaste uitstraling en instelling
Een groot verantwoordelijkheidsgevoel
Een flexibele houding en improvisatievermogen
Passie voor het hotelvak en ontmoet graag nieuwe mensen
Representatief voorkomen
Nederlands als moedertaal of spreekt en schrijft vloeiend Engels en als je de Duitse taal beheerst – dat betekent bonuspunten ;-)
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