IT Field Services Engineer

IT Field Services Engineer

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Services Engineer to join our Infrastructure Services Team.

About Cognizant Infrastructure Services

Today's customers want seamless, intuitive, and personalized experiences while they're using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.

Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.

More information? Please visit

About Role:

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

On-Site Technical Support:

· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

· Where required, provide support for the Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices.

· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

· Provide smart Hands and Feet support for Technology team on demand

· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

· Co-ordination for cable patching with Vendors or enable on demand.

· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

· Installing and configuring hardware and software components to ensure usability by end users

· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

· Experience in supporting overall manufacturing / lab IT systems and IT devices

· Familiarity with manufacturing, lab or distribution center IT equipment

· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

· Advanced Microsoft skills (server support, etc.)

· Knowledge / Understanding of GMP and GxP, also knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

What do you bring?

· Experiences in IT support or a field engineer.

· You have problem-solving skills and strong communication skills and like working independently.

· Strong experience in Windows Macintosh OS X Laptop Support End User Tools - Nexthink Incident Management Networking IT Service Management.

What we offer

• A competitive salary based on your qualities and experience.
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
• NS business card to cover your commute expenses.
• 25 days of paid holiday per year.
• A laptop and a smartphone.
• A pension scheme.
• Organization driven by technology – we have a tremendous technology backbone.
• Open, 'can do' team spirit and international environment that encourages making your ideas reality

Recruiter Contact Details

Please contact Opal Srithaporn at or for an elaborate explanation of the role.

Description of the Recruitment Process:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
• Conversation with the recruiter
• First technical interview
• Business interview
• Offer

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as "Women Empowered", "Embrace LGBTQ+" and "Race Equality Network". For more information, see

Job Summary

We are seeking a Systems Engineer with 2 to 5 years of experience in Desktop Support - Remote. The ideal candidate will provide technical support and ensure the smooth operation of our IT infrastructure. This role involves troubleshooting maintaining and upgrading hardware and software systems to enhance user experience and productivity.

Responsibilities

• Provide remote desktop support to resolve technical issues and ensure seamless user experience.
• Troubleshoot hardware and software problems to maintain system efficiency.
• Maintain and upgrade IT infrastructure to meet organizational needs.
• Implement security measures to protect data and systems from threats.
• Collaborate with team members to develop and deploy IT solutions.
• Monitor system performance and address any issues proactively.
• Document technical procedures and solutions for future reference.
• Assist in the deployment of new software and hardware.
• Ensure compliance with company policies and industry standards.
• Provide training and support to end-users on IT systems and applications.
• Participate in IT projects and contribute to their successful completion.
• Analyze and optimize system performance for better productivity.
• Communicate effectively with stakeholders to understand and address their IT needs.

Qualifications

• Possess a strong background in remote desktop support and troubleshooting.
• Demonstrate proficiency in maintaining and upgrading IT infrastructure.
• Exhibit knowledge of security measures and data protection.
• Show experience in collaborating with team members on IT solutions.
• Have the ability to monitor and optimize system performance.
• Display excellent documentation and communication skills.
• Be adept at deploying new software and hardware.
• Understand and ensure compliance with relevant policies and standards.
• Provide effective training and support to end-users.
• Participate actively in IT projects and initiatives.
• Analyze system performance for continuous improvement.
• Communicate IT needs and solutions clearly to stakeholders.
• Demonstrate a proactive approach to addressing technical issues.

Certifications Required

• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate