IT Field Services Engineer- Dutch Speaking

IT Field Services Engineer- Dutch Speaking

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Services Engineer to join our Infrastructure Services Team.

About Cognizant Infrastructure Services

Today's customers want seamless, intuitive, and personalized experiences while they're using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.

Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.

More information? Please visit

About Role:

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

On-Site Technical Support:

· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

· Where required, provide support for the Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices.

· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

· Provide smart Hands and Feet support for Technology team on demand

· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

· Co-ordination for cable patching with Vendors or enable on demand.

· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

· Installing and configuring hardware and software components to ensure usability by end users

· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

· Experience in supporting overall manufacturing / lab IT systems and IT devices

· Familiarity with manufacturing, lab or distribution center IT equipment

· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

· Advanced Microsoft skills (server support, etc.)

· Knowledge / Understanding of GMP and GxP, also knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

What do you bring?

· Experiences in IT support or a field engineer.

· You have problem-solving skills and strong communication skills and like working independently.

· Strong experience in Windows Macintosh OS X Laptop Support End User Tools - Nexthink Incident Management Networking IT Service Management.

What we offer

• A competitive salary based on your qualities and experience.
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
• NS business card to cover your commute expenses.
• 25 days of paid holiday per year.
• A laptop and a smartphone.
• A pension scheme.
• Organization driven by technology – we have a tremendous technology backbone.
• Open, 'can do' team spirit and international environment that encourages making your ideas reality

Recruiter Contact Details

Please contact Opal Srithaporn at or for an elaborate explanation of the role.

Description of the Recruitment Process:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
• Conversation with the recruiter
• First technical interview
• Business interview
• Offer

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as "Women Empowered", "Embrace LGBTQ+" and "Race Equality Network". For more information, see

Job Summary

We are seeking a dedicated Systems Engineer with 2 to 5 years of experience in Desktop Support - Remote. The ideal candidate will be responsible for maintaining and optimizing our IT infrastructure ensuring seamless remote desktop support and contributing to the overall efficiency of our systems. This role is crucial in supporting our global operations and enhancing user experience.

Responsibilities

• Provide remote desktop support to end-users ensuring timely resolution of technical issues.
• Maintain and optimize IT infrastructure to ensure high availability and performance.
• Troubleshoot hardware and software issues providing effective solutions to minimize downtime.
• Collaborate with IT teams to implement system upgrades and patches.
• Monitor system performance and security addressing vulnerabilities proactively.
• Document technical procedures and solutions for future reference.
• Assist in the deployment of new software and hardware ensuring compatibility and efficiency.
• Conduct regular system audits to ensure compliance with company policies.
• Offer training and support to end-users to enhance their technical proficiency.
• Participate in the development and implementation of IT policies and procedures.
• Provide input on improving IT processes and workflows to enhance overall efficiency.
• Ensure data integrity and backup procedures are followed consistently.
• Support the IT team in various projects and initiatives to drive technological advancements.

Qualifications

• Possess a strong understanding of remote desktop support and troubleshooting techniques.
• Demonstrate proficiency in maintaining and optimizing IT infrastructure.
• Exhibit excellent problem-solving skills with a focus on minimizing downtime.
• Show experience in collaborating with IT teams for system upgrades and patches.
• Display knowledge of monitoring system performance and addressing security vulnerabilities.
• Have experience in documenting technical procedures and solutions.
• Be skilled in deploying new software and hardware efficiently.
• Conduct regular system audits to ensure compliance with policies.
• Provide training and support to end-users to enhance their technical skills.
• Participate in developing and implementing IT policies and procedures.
• Offer insights on improving IT processes and workflows.

Certifications Required

• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate