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Lead, Solution Design
3 maanden geleden
Location: Japan
About the Role
This role will cover a region in Japan to provide personalized solutions to high-valued customers, working with local agile teams. He/She will advise and lead the design thinking process across teams to define and deliver solutions to improve customer experience and engagement across Therapeutic Areas (TAs).
Within Local Agile Team:
- Capture needs & pain points of Novartis High-valued customers (HCPs, Patients and HCSs) through numerous interactions, desk research, and utilizing insights collected through Area Customer Facing members.
- Co-Create personalized solutions with high-valued customers which address needs/pain points, in agile way, starting with MVP.
- Refine and validate solution design ideas rapidly in order to improve customer experience.
- Instil the effectiveness measurement of solution development (how we measure against the objectives), provide guidance around monitoring solution design progress and issue solving.
- Continuously obtain feedback from customers, and reflect the customer feedback to the service plan, solution, and execution as an iterative process.
Diversity & Inclusion / EEO We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role RequirementsEducation: bachelor's degree
Experience/Professional requirement:
- Experience in providing solutions using Design Thinking methodology
Must be able to prioritize, work effectively in ambiguity and adapt to change
Demonstrate skilled competency in customer focus, strategic thinking & planning, and complex project management
Understand business needs and requirements
Able to integrate Customer Voice to the solution design and value propositions
Must be a strong team player and effectively interface with other members, including customer-facing roles
Experience in the lifescience industry is a plus
Language: Japanese Native level
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up.
Company: Novartis Pharma K.K.
Department: Marketing
Employment Type: Full Time
Contract Type: Regular
Application Link: Apply to Job
