Lead service designer

3 weken geleden

Veldhoven, Nederland ASML Voltijd
Introduction to the job

ASML has set up a Global Business Services (GBS) organization, called ASML Business Services (ABS). The organization covers the execution and delivery of Finance, Vendor, Customer, Master data, HR and IT operations. The vision of ABS is to deliver world-class transactional & operational support services organized around end-to-end processes. Services are requested and delivered via channels such as chat, e-mail, ServiceNow, telephone, and in-person. Within the organization there is a Capability Center that supports the operations delivery teams in deploying cross-functional continuous improvements, standardizing ways of working, embedding new capabilities (automation), bringing innovation and owning Enterprise Service Management (ESM).

Roles and responsibilities

As a lead service designer in the ESM team in ABS, you will capture, prioritize and improve the user journeys for our employees globally, across all services and channels. You will make your insights understandable and actionable for the team and collaborate effectively with many different teams to ensure all relevant stakeholders are involved and on-board to implement the desired changes. Furthermore, you will become a member of our cross-sector User Experience & Adoption competence to actively share challenges and best practices with about 70 user experience specialists. This new role is a unique opportunity to make an impact and contribute to the overall user experience strategy for our ABS organization.

In this position, You will:

  • Identify the services, related customers/stakeholders and business KPIs in scope of ESM
  • Capture the as-is customer journeys and experiences per service and channel, together with the UX researcher of the ServiceNow channel
  • Contribute to our persona library, journey map library, and user insights repository
  • Prioritize the services based on business value and estimated potential for improvement and support colleagues in implementing service improvements
  • Define service blueprints and service improvements together with the stakeholders
  • Prototype and usability test service improvement concepts
  • Measure and monitor the journeys and experiences, report on experience KPIs and their impact on business KPIs
  • Implement an experience data-driven process to enable the team to continuously learn and improve

Education and experience
  • Bachelor's or Master’s degree in an area such as industrial design, human-computer interaction, information science, psychology, or business
  • Solid experience with service design
  • Solid experience with design thinking facilitation /collaborative design/co-creation
  • Solid experience with qualitative and quantitative user research methods

Skills
  • Ability to plan work and deliver agreed goals independently
  • Ability to collaborate effectively with other disciplines
  • Ability to execute and drive results pro-actively
  • Ability to balance short- and long-term goals, to compromise and to adapt way of working
  • Adaptability and being able to work in rapidly changing conditions
  • Fluent in English, verbal and written; proficiency in Dutch is a plus

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 10-15 years

Travel: No

Education Level: Bachelor

Employment Type: FULL_TIME

Team: Business Process Management

Technical Field:

  • Lead Service Designer

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About the RoleAs a Lead Service Designer in the ESM team at ASML Business Services, you will play a crucial role in capturing, prioritizing, and improving user journeys for employees globally across all services and channels. Your expertise will make insights understandable and actionable for the team, and you will collaborate effectively with various teams...

  • Lead Service Designer

    4 weken geleden

    Veldhoven, Nederland ASML Voltijd

    **Introduction to the job**: **Roles and responsibilities**: As a lead service designer in the ESM team in ABS, you will capture, prioritize and improve the user journeys for our employees globally, across all services and channels. You will make your insights understandable and actionable for the team and collaborate effectively with many different teams to...

  • Lead service designer

    1 maand geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobASML has set up a Global Business Services (GBS) organization, called ASML Business Services (ABS). The organization covers the execution and delivery of Finance, Vendor, Customer, Master data, HR and IT operations. The vision of ABS is to deliver world-class transactional & operational support services organized around end-to-end...

  • Senior Electronics Circuit Designer

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job Title: Senior Electronics Circuit DesignerIntroduction: ASML is seeking a Senior Electronics Circuit Designer to lead a team of electronic circuit designers and contribute to the definition of next-generation products.Responsibilities:Act as a technical lead for a design team.Lead the design of Power Electronic Circuits, Analog Circuit, Digital Circuit,...

  • Senior Electronics Circuit Design Lead

    2 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About the RoleThe Senior Electronics Circuit Design Lead is responsible for leading a team of electronic circuit designers in defining, realizing, qualifying, managing and maintaining various electronic circuit designs for ASML products. This role requires technical knowledge of power electronics, analog circuits, digital circuits, control loops, and...

  • Experienced Board Designer Power Electronics

    4 weken geleden

    Veldhoven, Nederland ASML Voltijd

    **Introduction to the job**: Is your interest triggered by the engineering of power electronic circuits for high-tech products? Do you want to technically lead a team of electronic circuit designers and do you have excellent communication skills, combined with a high level of discipline? You’d better contact us today! **Role and responsibilities**: As a...

  • Senior Mechanical Constructions Team Lead for Next Generation Products

    1 week geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About the JobWe are seeking an experienced Senior Team Lead to join our team in Mechanical Constructions EUV High NA. As a key member of our department, you will be responsible for leading a team of mechanical designers in project settings.Job DescriptionAs a Senior Team Lead, you will lead a team of 5-10 people in specifying, designing, and testing main...

  • Experienced Board Designer Power Electronics

    5 maanden geleden

    Veldhoven, Nederland ASML Voltijd

    Introduction to the job Is your interest triggered by the engineering of power electronic circuits for high-tech products? Do you want to technically lead a team of electronic circuit designers and do you have excellent communication skills, combined with a high level of discipline? You’d better contact us today! Role and responsibilities ...

  • Experienced Board Designer Power Electronics

    3 weken geleden

    Veldhoven, Nederland ASML Voltijd

    Introduction to the jobIs your interest triggered by the engineering of power electronic circuits for high-tech products? Do you want to technically lead a team of electronic circuit designers and do you have excellent communication skills, combined with a high level of discipline? You’d better contact us today!Role and ResponsibilitiesAs a Senior...

  • Experienced Board Designer Power Electronics

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobIs your interest triggered by the engineering of power electronic circuits for high-tech products? Do you want to technically lead a team of electronic circuit designers and do you have excellent communication skills, combined with a high level of discipline? You’d better contact us today!Role and ResponsibilitiesAs a Senior...

  • Service Design Lead

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Service Design LeadAt ASML, we are looking for a Service Design Lead to join our Global Business Services (GBS) organization. In this role, you will capture, prioritize, and improve user journeys for our employees globally across all services and channels. You will make your insights understandable and actionable for the team and collaborate effectively with...

  • Electronics Circuit Design Lead

    1 week geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job DescriptionA challenging opportunity awaits an experienced Electronics Circuit Designer to lead a team and drive the development of high-tech products.Role Summary:We are seeking a skilled Electronics Circuit Designer with expertise in power electronics to join our team as a Senior Electronics Circuit Designer. As a technical lead, you will be...

  • Service Design Lead

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job SummaryASML is seeking a skilled Service Design Lead to join our Global Business Services organization. In this role, you will be responsible for capturing, prioritizing, and improving user journeys for our employees globally, across all services and channels. You will work closely with the UX researcher of the ServiceNow channel to identify services,...

  • Computer Systems Platform Designer

    3 maanden geleden

    Veldhoven, Nederland ASML Voltijd

    **Introduction to the job**: Interesting role for Electronic Designers with 2-4 years’ work experience in a multidisciplinary design team. Your job in a nutshell is to define, realize, qualify, manage and maintain requirements for computer system products for both existing and new ASML products. We are looking for a designer with a strong technical...

  • Senior Team Lead Mechanical Constructions Large Frames

    1 maand geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job Title: Senior Team Lead Mechanical Constructions Large FramesASML is seeking a highly skilled and experienced Senior Team Lead to join our Mechanical Constructions team. As a Senior Team Lead, you will be responsible for leading a team of mechanical designers in project settings, specifying, designing, and testing main frame constructions and service...

  • Service Delivery Lead

    3 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About the RoleAs a key member of our team at ASML, we are seeking a skilled Service Delivery Lead to oversee and improve end-user experiences with services such as IT Service Desk, CRE & Facilities Service Desk, People Operations, Finance Operations, Smartphone Support, and IT On-Site Support.ResponsibilitiesEnsure the operational teams deliver essential...

  • Computer Systems Platform Designer

    2 maanden geleden

    Veldhoven, Nederland ASML Voltijd

    Introduction to the jobInteresting role for Electronic Designers with 2-4 years’ work experience in a multidisciplinary design team. Your job in a nutshell is to define, realize, qualify, manage and maintain requirements for computer system products for both existing and new ASML products. We are looking for a designer with a strong technical knowledge on...

  • Computer Systems Platform Designer

    2 maanden geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobInteresting role for Electronic Designers with 2-4 years’ work experience in a multidisciplinary design team. Your job in a nutshell is to define, realize, qualify, manage and maintain requirements for computer system products for both existing and new ASML products. We are looking for a designer with a strong technical knowledge on...

  • Computer Platform Designer Integrator

    6 maanden geleden

    Veldhoven, Nederland ASML Voltijd

    **Job Description**: Are you challenged by the hardware for new and existing motion computer platform that are embedded in the ASML products? Do you have a Bachelor - or Masters Degree in Computer Sciences, Electrical Engineering or equivalent and affinity with the design of embedded computer hardware? We might be looking for you! Are you challenged by the...

  • Lead Engineer for Thermal Systems

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About the RoleAs a lead engineer at ASML, you will play a key part in the development of our flow and thermal systems for lithography machines. Your expertise will be crucial in guiding a team of designers to create innovative solutions that meet the high standards of our industry.Key ResponsibilitiesInterpret and improve specifications within flow and...