Global Customer Success Coordinator| French

2 weken geleden

Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

Job description

We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate will be responsible for managing customer relationships, resolving issues, and coordinating with international teams to ensure consistent service delivery.
Key Responsibilities:
  • Customer Onboarding: Lead new customers through the onboarding process of the ERP system, ensuring a smooth transition and helping them get started with the software.
  • Relationship Management: Cultivate and maintain strong relationships with customers, understanding their needs, and providing personalized support to enhance their experience.
  • Product Advocacy: Serve as a product expert, educating customers on features, best practices, and how to maximize their use of the software.
  • Issue Resolution: Address customer inquiries and concerns in a timely manner, collaborating with internal teams to resolve issues and ensure high satisfaction.
  • Feedback Collection: Collect and analyze customer feedback to identify areas for improvement, sharing insights with the relevant teams.
  • Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to enhance the customer experience and drive continuous improvements.
  • International Coordination: Coordinate with customer success teams in various countries to ensure service consistency and meet region-specific needs.

Requirements

  • Education: Bachelor's degree in Business IT Management or a related field.
  • Experience: 2-3 years of experience in customer success, account management, or a similar role in the software industry.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain complex information to diverse audiences.
  • Language Skills: Proficiency in English is required. Fluency in French is a must.
  • Problem-Solving Abilities: Excellent analytical and problem-solving skills, with a proactive approach to meeting customer needs.
  • Technical Proficiency: Knowledge of ERP systems and customer success platforms. Familiarity with low-code development platforms and an understanding of software architecture is an advantage.
  • Logistics Knowledge: Experience in logistics is highly beneficial as the role involves supporting software that optimizes logistics processes.
  • Customer-Centric Mindset: Passion for helping customers succeed and delivering exceptional service.
  • Organizational Skills: Strong time management skills with the ability to handle multiple tasks and prioritize effectively.
  • Team Collaboration: Ability to work well in cross-functional teams and contribute to a positive, collaborative environment.
  • International Experience: Experience working with international teams or customers is a plus.
  • Salary: based on experience

Working conditions

Company description

Join our client, a leading IT service provider in the Energy sector, offering cutting-edge ERP systems.

  • Global Customer Success Coordinator| French

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| French

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| Portuguese

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| Portuguese

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| Portuguese

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job description We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate...

  • Customer Success Specialist, Nordics

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    Our client is a global leader in digital intelligence solutions and are currently looking for a Customer Success Specialist. Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security...

  • Customer Success Specialist, Nordics

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    Our client is a global leader in digital intelligence solutions and are currently looking for a Customer Success Specialist. Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security...

  • Customer Service Coordinator

    1 dag geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 3.800 - € 4.200

    We are seeking a Customer Service Coordinator to join our team at Undutchables. As a key member of our sales department, you will play a crucial role in assisting our sales and account managers with various tasks focused on enhancing customer service and streamlining the sales process.Key ResponsibilitiesProcess standard quotation requests and verify...

  • Team Coordinator Services

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Team Coordinator Services

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate will be...

  • Customer Service and Sales Coordinator

    7 dagen geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are seeking a talented CUSTOMER SERVICE AND SALES COORDINATOR to join our team at Undutchables. As a key member of our sales department, you will play a critical role in providing exceptional customer service and supporting sales growth.ResponsibilitiesYour key responsibilities will include:Developing and implementing sales strategies to drive growth and...

  • Global Account Facilitator

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    Tangent International's mission revolves around simplifying data to enable informed decision-making for public safety organisations. We are committed to harnessing the power of data-driven intelligence to accelerate clarity in strategic operations, global security, and critical missions.The Customer Specialist role is instrumental in achieving this goal. As...

  • Customer Specialist

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security and critical missions. Reporting to the Customer Success Team Lead for the territory and working closely with the regional...

  • Team Coordinator Services

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Logistics coordinator

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    About the role In this role, you will act as the primary point of contact for designated luxury retail stores and oversee daily account activities. This is an About the role In this role, you will act as the primary point of contact for designated luxury retail stores and oversee daily account activities. Monitor Orders & Deliveries: Track all outstanding...

  • Global Project Coordinator

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Content Guru Voltijd

    About Content GuruAs a leading provider of cloud communications solutions, Content Guru empowers businesses worldwide to enhance customer engagement and experience.With a focus on teamwork, quality, and agility, we deliver high-quality products and responsive solutions to our customers.We are committed to inclusivity, innovation, people, and talent...

  • Customer Liaison Specialist

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    At Tangent International, we simplify data to empower public safety organisations with informed decision-making capabilities. Data-driven intelligence is pivotal in expediting clarity in strategic operations, global security, and critical missions. Our team believes in harnessing technology to drive impactful change.The Customer Specialist role plays a...

  • Commercial Business Director

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Freight Appointments Voltijd € 80.000 - € 100.000

    Company OverviewA leading global freight forwarder with a strong reputation for stable operations and healthy financial results.Job DescriptionWe are seeking an experienced executive to lead our commercial business segment, collaborating with internal teams to optimize processes and improve service delivery. The ideal candidate will be self-motivated and...

  • Logistics Account Coordinator

    1 week geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    About the role In this role, you will act as the primary point of contact for designated luxury retail stores and oversee daily account activities. This is an About the role In this role, you will act as the primary point of contact for designated luxury retail stores and oversee daily account activities. This is an office-based position. Monitor Orders &...

  • Supply Chain Coordinator Lead

    2 dagen geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 3.100 - € 4.000

    Job OverviewThis is an exciting opportunity to join our team as a Logistics Account Coordinator, where you will play a critical role in managing relationships with luxury retail stores and overseeing daily account activities.About the Role: As a Logistics Account Coordinator, you will be responsible for monitoring orders and deliveries, tracking inventory...