Customer Success Specialist, Nordics
2 weken geleden
Our client is a global leader in digital intelligence solutions and are currently looking for a Customer Success Specialist. Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security and critical missions.
Job Description
We are seeking a talented, driven, and experienced Customer Success Specialist to support their customers throughout the Nordics and Benelux. With understanding of Law Enforcement and Government organisations in the region, you will be responsible for maintaining relationships with customer agencies by supporting them in their use and growth of our solutions.
Reporting to the Customer Success Team Lead for the territory and working closely with the regional Sales Director, this is a remote position with time split between The Hague, the wider territory, and home. You will take a hands on approach to engaging with customer agencies to ensure joint success.
Responsibilities
- Responsible for territory renewal target in tandem with Sales Director and with your own new business target.
- Ensure the timely on target renewal of existing customer contracts.
- Develop and maintain a qualified and reliable new business pipeline with customers.
- Support customers with direct use of our software solutions whilst identifying opportunities to enhance and increase use of new features and capabilities.
- Create, oversee, and execute account focussed sales plans in conjunction with Sales Director.
- Ensure strong relationships with customers are built, maintained, and leveraged into up and cross sell opportunities.
- Work closely with supporting teams, such as analysts, product and customer support to champion customer enablement and satisfaction.
- Participate in professional events such as conferences and exhibitions.
Required Skills and Experience
- A minimum of 5 years experience working with Law Enforcement and Government agencies throughout the Nordics and Benelux territory.
- A knowledge of complex software usage for investigation and intelligence led scenarios.
- Results-driven, capable of working on tasks independently and as a team member, with a proven track record of achieving targets.
- Excellent written and verbal presentation skills are necessary.
- English fluency is mandatory, other regional languages are highly beneficial.
- Outstanding interpersonal skills with an organised and attention to detail approach.
- Reside in greater The Hague area and willingness to travel regionally as needed.
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