Customer Success Representative

3 weken geleden

Den Haag, Zuid-Holland, Nederland Digidentity Voltijd

Who We Are

Digidentity is a fast growing 15 year old technology company.

Our mission is to protect and enable people's digital lives.

We do this in a number of ways and via a suite of products relating to digital identities. Everything we do is user-centric, high assurance and with trust, security and privacy at the forefront of our design.

We work closely with both government and private sector clients in Europe, Asia Pacific and North America. In The Netherlands we are a leading provider of digital citizen and business identities that can be used for online identification, authentication and authorization. Our digital identities are also used for electronic signing of documents with the highest levels of trust.

The Role

We are looking for a Customer Success Representative to onboard, manage, and enable new customers onto our Identity Platform and Trust Services. The Customer Success Representative (CSR) owns the hand-off from sales, and coordinates key activities around training, activation, and learning for customers. The CSR must be able to plan and execute daily and weekly, required activities and be adept at multi-tasking, using Customer Relationship Management (CRM) and other organizational tools. This role must be comfortable interacting with customers and multiple internal stakeholders across Digidentity to ensure customers are communicated with and set up adequately for onboarding. CSR's may also at times be responsible for training and activating existing customers that purchase additional products. The CSR will help grow our customer base in The Netherlands while ensuring that our customer retention levels remain high. Fluent level of Dutch is mandatory for the role.

What You'll Do

Provide professional training and onboarding support to new (prospective) customers

Lead, drive and coordinate activities around onboarding and enablement for customers and work with multiple stakeholders across departments

Support our opportunity management process for building sales pipeline

Learn and support customer health and metrics with Account Managers, and key stakeholders throughout onboarding and during the learning period.

Performs other duties and analysis as assigned by customer success management such as improvement projects or professional development activities for the CSR or their team

Solve and address issues or problems for customers working with our service desk, finance department, sales team, etc. so customer satisfaction remains at high levels.

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