Customer Success Specialist, Nordics

2 weken geleden

Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

Our client is a global leader in digital intelligence solutions and are currently looking for a Customer Success Specialist. Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security and critical missions.

Job Description

We are seeking a talented, driven, and experienced Customer Success Specialist to support their customers throughout the Nordics and Benelux. With understanding of Law Enforcement and Government organisations in the region, you will be responsible for maintaining relationships with customer agencies by supporting them in their use and growth of our solutions.

Reporting to the Customer Success Team Lead for the territory and working closely with the regional Sales Director, this is a remote position with time split between The Hague, the wider territory, and home. You will take a hands on approach to engaging with customer agencies to ensure joint success.

Responsibilities

  • Responsible for territory renewal target in tandem with Sales Director and with your own new business target.
  • Ensure the timely on target renewal of existing customer contracts.
  • Develop and maintain a qualified and reliable new business pipeline with customers.
  • Support customers with direct use of our software solutions whilst identifying opportunities to enhance and increase use of new features and capabilities.
  • Create, oversee, and execute account focussed sales plans in conjunction with Sales Director.
  • Ensure strong relationships with customers are built, maintained, and leveraged into up and cross sell opportunities.
  • Work closely with supporting teams, such as analysts, product and customer support to champion customer enablement and satisfaction.
  • Participate in professional events such as conferences and exhibitions.

Required Skills and Experience

  • A minimum of 5 years experience working with Law Enforcement and Government agencies throughout the Nordics and Benelux territory.
  • A knowledge of complex software usage for investigation and intelligence led scenarios.
  • Results-driven, capable of working on tasks independently and as a team member, with a proven track record of achieving targets.
  • Excellent written and verbal presentation skills are necessary.
  • English fluency is mandatory, other regional languages are highly beneficial.
  • Outstanding interpersonal skills with an organised and attention to detail approach.
  • Reside in greater The Hague area and willingness to travel regionally as needed.

  • Customer Success Representative

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Digidentity Voltijd

    Who We Are Digidentity is a fast growing 15 year old technology company. Our mission is to protect and enable people's digital lives. We do this in a number of ways and via a suite of products relating to digital identities. Everything we do is user-centric, high assurance and with trust, security and privacy at the forefront of our design. We work...

  • Global Customer Success Coordinator| Portuguese

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| French

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| French

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| Portuguese

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Global Customer Success Coordinator| French

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job description We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate...

  • Global Customer Success Coordinator| Portuguese

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job description We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate...

  • Global Customer Success Coordinator| French

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job description We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate...

  • Global Customer Success Coordinator| French

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job description We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate...

  • Customer Specialist

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland Tangent International Voltijd

    Their technologies simplify data to allow public safety organisations make informed decisions. They believe in data-driven intelligence has the power to accelerate clarity in decision-making for strategic operations, global security and critical missions. Reporting to the Customer Success Team Lead for the territory and working closely with the regional...

  • Customer Operations Specialist

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job Title: Customer Operations Specialist The Customer Operations Specialist will oversee key and independent accounts within a designated customer portfolio, fostering strong relationships with internal teams and stakeholders to ensure seamless business operations. Responsibilities include: MEDIATE AND RESOLVE ISSUES, ELEVATING WHEN NECESSARY. LEAD...

  • Customer Support Specialist

    4 weken geleden

    Den Haag, Zuid-Holland, Nederland VIA Logistics Professionals Voltijd

    Als Customer Support Specialist zorg jij voor een vlekkeloze customer journey tussen klant en planning. Van het aannemen van orders tot het regelen van laad- en losafspraken. Daarbij ontzorg jij de klanten met de juiste transportoplossingen. Zowel voor de vestiging Maasdijk als Nieuwe-Tonge zijn ze op zoek naar versterking.Functie-eisen• Je bent een echte...

  • Customer Master Data Specialist

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Kone Voltijd

    Jouw rol als Customer Master Data Specialist Als Customer Master Data Specialist bij KONE behandel je data met betrekking tot klanten, installaties en contracten. Je speelt een belangrijke rol in het verbeteren van de klanttevredenheid en het verlagen van kosten door slechte datakwaliteit te voorkomen, zoals factuurklachten en foutieve offertes. Je zorgt...

  • Customer Service Ambassador

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.200

    As a Client Relationship Manager for our client, you will play a vital role in fostering and maintaining strong customer relationships across the DACH region (Germany, Austria, Switzerland). You will serve as the primary point of contact for customers, ensuring seamless order processing, handling inquiries, and delivering exceptional customer service....

  • Customer Relationship Specialist

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.200

    Job OverviewWe are seeking an exceptional Customer Service Representative to join our team in the DACH region. As a key member of our client-facing team, you will be responsible for delivering outstanding customer experiences through effective communication, order processing, and issue resolution.

  • Customer Service and Sales Coordinator

    2 dagen geleden

    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are seeking a talented CUSTOMER SERVICE AND SALES COORDINATOR to join our team at Undutchables. As a key member of our sales department, you will play a critical role in providing exceptional customer service and supporting sales growth.ResponsibilitiesYour key responsibilities will include:Developing and implementing sales strategies to drive growth and...

  • Pharmaceutische Ontwikkelings Manager

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Alphatron Medical Innovations B.V. Voltijd

    We zoeken een ervaren Pharmaceutische Ontwikkelings Manager voor onze Pharmacy Automation oplossingen.Waar gaan we heen?We willen de Nederlandse, Belgische en Scandinavische zorgmarkt onderzoeken om nieuwe kansen te identificeren en te exploiteren. Onze Business Development Manager zal samenwerken met de salesteams van Alphatron Medical om praktische plannen...

  • Zorgmarkt Expansion Manager

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Alphatron Medical Innovations B.V. Voltijd

    We zijn op zoek naar een motivatie en ambitieuze Zorgmarkt Expansion Manager die ons wil helpen om de Nederlandse, Belgische en Scandinavische zorgmarkt verder uit te breiden.Onze strategie:We willen de Nederlandse, Belgische en Scandinavische zorgmarkt onderzoeken om nieuwe kansen te identificeren en te exploiteren. Onze Business Development Manager zal...

  • Customer Support Medewerker

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland van nes + plaisier Voltijd

    Vacaturebeschrijving Als Customer Support Medewerker sta jij klaar om de gebruikers van het software systeem te helpen met al hun vragen en uitdagingen. Je verdient een salaris tussen €2.500 en €3.600 bruto per maand (o.b.v. 40 uur). Je werkt in een hecht en gezellig team en krijgt volop mogelijkheden om jezelf verder te ontwikkelenWij bieden• Een...

  • Customer Support

    4 weken geleden

    Alphen aan den Rijn, Zuid-Holland, Nederland AV Flexologic B.V. Voltijd

    AV Flexologic is a global manufacturer of high-quality equipment for the flexographic industry. With a head office in The Netherlands (Alphen aan den Rijn), a production facility in Romania and employees working in Thailand, Spain, Italy, the United Kingdom, Mexico and the United States, we serve customers all over the world. Our products are used by...