Pensions Client Services Representative
3 weken geleden
Everything we do is user-centric, high assurance and with trust, security and privacy at the forefront of our design.
We work closely with both government and private sector clients in Europe, Asia Pacific and North America. In The Netherlands we are a leading provider of digital citizen and business identities that can be used for online identification, authentication and authorization. We are looking for a Customer Success Representative to onboard, manage, and enable new customers onto our Identity Platform and Trust Services. The Customer Success Representative (CSR) owns the hand-off from sales, and coordinates key activities around training, activation, and learning for customers. The CSR must be able to plan and execute daily and weekly, required activities and be adept at multi-tasking, using Customer Relationship Management (CRM) and other organizational tools. CSR's may also at times be responsible for training and activating existing customers that purchase additional products. The CSR will help grow our customer base in The Netherlands while ensuring that our customer retention levels remain high. Fluent level of Dutch is mandatory for the role.
Provide professional training and onboarding support to new (prospective) customers
Support our opportunity management process for building sales pipeline
Learn and support customer health and metrics with Account Managers, and key stakeholders throughout onboarding and during the learning period.
Performs other duties and analysis as assigned by customer success management such as improvement projects or professional development activities for the CSR or their team
Solve and address issues or problems for customers working with our service desk, finance department, sales team, etc.
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Customer Success Representative
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