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Guest relation Officer

4 weken geleden

Amsterdam, Nederland Sina Careers Voltijd

About Sina Careers

Sina Careers is a dedicated platform for recruitment and placement in the luxury hospitality and restaurant industry in China. We offer employment and internship opportunities throughout the year, with over 500 partner hotels and 1,200 placed interns.

Our Services:

Personalized Recruitment: We offer a tailored recruitment service to meet the specific needs of our clients, matching qualified candidates with top employers. Professional Support: Our career advisors provide support throughout the application process.

Why Choose Sina Careers?

Established Network: With a vast network of hotels, we are able to connect candidates with trusted employers. Industry Expertise: Our team has in-depth knowledge of the hospitality industry, allowing us to better understand the needs of employers and candidates. Commitment to Quality: We are committed to providing high-quality services to both candidates and employers, ensuring successful and sustainable placements.

WARNING: The internship is located in China (Beijing, Shanghai, Shenzhen, Tianjin, Chengdu, Qingdao...) Let us know your preference and we will arrange your internship

Location: Beijing, Shanghai, Tianjin, Qingdao, Chengdu...

Internship Duration: 5,5 to 6 months

Compensation: 3000CNY/month

Description:

Responsible for the reception desk, carrying out general administration duties, and will be required to assist with the day-to-day running of the Front Office department. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands of the front desk, and find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel. Carry out all necessary operations when guests arrive and depart (check-in/ check-out).

This internship will allow you to have a hand on experience in the hospitality field, in a fast growing environment in China. Wether you want to improve your Chinese level or simply work in an international setting, Sina careers will help you find your dream internship in China.

Responsibilities

  • To carry out the day-to-day administration of the front office, including answering telephones and emails, and distributing posts and emails.
  • To answer guests' queries, refer them to contact points at which they can obtain further information.
  • Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
  • Report to Front Office Manager any maintenance that needs attention at the Lobby.
  • Escort the guest to the room and explain all the hotel and room’s facilities.
  • Following through with these maintenance issues when required.
  • Work on a roster basis of 5 days but spread over 7 days.
  • Supervise day-to-day running of the front office.
  • Ensure the delivery of high standards to guests.
  • Ensure a speedy resolution to any problems that may arise on shift.
  • Liaise with housekeeping regarding accommodation requirements.
  • Assisting with the duties of other departments if limited staff.

Requirements :

  • More than 18 yo
  • Fluent English speaker
  • Mandarin is not compulsory but is a bonus depending on hotels
  • Have a particular interest in communication and customer relations
  • Curious, open minded, patient
  • All backgrounds are accepted.

Benefits:

  • Accommodation: Hotel room or apartment provided by the Hotel
  • Meals are provided
  • Other benefits comply with the hotel policy (e.g free gym usage)
  • Sina Careers helps you with the Visa process
  • Chinese courses

Sina careers provides internships in the Food and Beverage side of the Hotel and as a Guest Relations Officer. Apply now