Billing & Customer Administration Analyst – German & English

4 weken geleden

The Hague, Nederland Blue Lynx Voltijd

Our client is one of the world’s leading experts providing end-to-end managed smart network solutions that connect people and assets around the globe and in all markets that cannot be reached with conventional connectivity.

Currently, they are looking for a Billing & Customer Administration Analyst to join their expanding team in The Hague.

Job Profile for Billing & Customer Administration Analyst

Responsibilities will include but not be limited to:

  • Complete and correct customer and invoice-related information in billing and accounting systems to ensure accurate invoicing
  • Take charge of resolving disputes or inquiries that come in from both customers and colleagues. Ensure that all affected parties are informed accurately, timely, and completely
  • Issue ad-hoc invoices and credit notes from the accounting or billing systems
  • Process purchase orders for prepaid credit
  • Analyse any discrepancies that might affect the accuracy of invoicing to multiple customers or might negatively impact the profitability of the company
  • Make suggestions to improve processes and information systems, not only in the billing department but also for related activities performed by departments that billing collaborates with
  • Prepare reports based on our activities for colleagues and customers
  • Participate in projects set-up to improve the Billing process and systems
  • Perform ad-hoc tasks as deemed necessary by the Manager of IM Operations and/or the Head of Billing and Customer Operation
  • Collaborate with the company teams worldwide

Candidate Profile for Billing & Customer Administration Analyst

  • Must be fluent in German and English, both written and spoken
  • MBO (level 4, administrative)
  • Proficiency in MS Office, advanced level of Excel (Pivot tables, Lookup, Graphs)
  • 2+ years of relevant experience
  • Experience working with different cultures
  • Experience in customer support and accounting
  • Some PL/SQL knowledge
  • Must be eligible to work in the Netherlands

What Our Client Offers

  • Work for a global Maritime IT and Satcom industry leader
  • 25 vacation days
  • Travel reimbursement
  • Pension plan
  • External and internal training will be available
  • Easily accessible workplaces in modern premises
  • Hybrid work – home office 2 days a week (after training period)

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