Customer Operations Specialist | German C1
1 week geleden
Job description
As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.
Along side this you will:
- Foster a culture of collective responsibility and prioritize customer satisfaction.
- Mediate and resolve issues, escalating when necessary.
- Lead customer setup processes in collaboration with Master Data Management and Warehouse Operations.
- Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
- Monitor order management to optimize supply fill rates and meet quarterly targets.
- Address blocks on order placement promptly, escalating as needed.
- Provide support and training on B2B Portal usage.
- Manage Consignment Customers throughout the process.
- Monitor central mailboxes and ensure timely responses.
- Maintain updated documentation for the customer portfolio.
Requirements
Requirements:
- Strong communication and written skills (C1 level) in both German and English
- 2-3 years experience in an O2C (order-to-cash) role, in a B2B setting
- Strong attention to detail and result driven
- Strong relationship building skills and service minded
- Order & backlog management experience
- Good organizational and planning skills
- Strong team player
- Experience in SAP as well as Excel is mandatory
Working conditions
- €3.300 to €4.000
- 25 vacation days
- Competitive pension plan
- Competitive salary
- Hybrid working
- Opportunities to grow
- Clear & strong onboarding
Company description
Our international client is known for being one of the world’s premier makers of fashion accessories, recognized for their design innovation and excellence.
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