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Support Operations Engineer Level II
4 weken geleden
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Ready to Elevate Your Career? Come join us at Pax8 and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer Level II in our amazing offices Zwolle
Picture this: You'll be at the forefront of revolutionizing support operations at Pax8, providing technical expertise that ensures our amazing colleagues receive unparalleled service.
As a Support Operations Engineer Level II, you won't just troubleshoot issues – you'll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe
The Team: The Support Operations EMEA team are high-energy, fun, and driven with a 'can do' attitude. Dynamic and teeming with technical expertise, they're a supportive crew that thrives on collaboration. A fast-paced journey where every day is a blend of passion, fun, and innovation
Your day as a Support Operations Engineer Level II includes:
- Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
- Supports Pax8 staff by fulfilling User Requests and resolving new and escalated Service Incidents
- Routine Maintenance and upgrades of End user hardware/software systems and other hardware and systems in the office estates
- Participating in retrospective, Root Cause investigations and Problem creation
- Contribute to and author knowledge base articles in Confluence as well as automation scripts
- Asset cataloguing, tracking, deployment, and inventory management
- Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training
You'll be ideal for us if you:
- Significant experience related IT support experience in a medium to large size organisation
- Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10/Windows 11) & Mac OS
- Demonstrable expert level support for Microsoft Office 365/Windows 365 platforms (Office, Teams, SharePoint, OneDrive)
- Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
- Thorough understanding of cybersecurity tooling
- Experience with Proofpoint and Sentinel One highly beneficial
- Strong network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
- Scripting experience; PowerShell, python, bash, etc.
- Proficiency with device endpoint management systems such as Intune, Kandji or JAMF
- Experience with Audio/Visual devices, such as conference rooms, displays, etc.
- Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
- Demonstrates a sincere passion for exceptional customer service
- Ability to grasp complex ideas and change direction quickly in a fast-paced environment
- Excellent verbal and written communication skills with the ability to communicate at all levels
- In order to fulfil this role you should be resident in this country with a valid right to work
We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too
- Basic Salary €3400 to €4300 monthly gross
- 26 days holiday + 8% Holiday Allowance
- Participation in the Company Short Term Incentive Plan (Annual Bonus)
- Participation in the Company Long term Incentive Plan (Stock Options after qualified period)
- Travel Expenses Reimbursement
- Participation company pension plan
- Homeworking Allowance
- Dedicated time for training and personal development
- Health & Wellbeing coaching support
- Fun and frequent company and team socials
- And a lot more...
Salary: 3400 – 4300 EUR / MONTH
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