Support Operations Engineer

Ready to Elevate Your Career? Come join us at Pax8 and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer in our amazing offices Zwolle

Picture this: You'll be at the forefront of revolutionizing support operations at Pax8, providing technical expertise that ensures our amazing colleagues receive unparalleled service.

As a Support Operations Engineer, you won't just troubleshoot issues - you'll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe

The Team: The Support Operations EMEA team are high-energy, fun, and driven with a 'can do' attitude. Dynamic and teeming with technical expertise, they're a supportive crew that thrives on collaboration. A fast-paced journey where every day is a blend of passion, fun, and innovation

Your day as a Support Operations Engineer includes:

Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
Supports Pax8 staff by fulfilling User Requests and resolving new and escalated Service Incidents
Routine Maintenance and upgrades of End user hardware/software systems and other hardware and systems in the office estates
Participating in retrospective, Root Cause investigations and Problem creation
Contribute to and author knowledge base articles in Confluence as well as automation scripts
Asset cataloguing, tracking, deployment, and inventory management
Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training

Our Support Operations EMEA team are the public face of the IT department serving the whole of Pax8's employees and guests. They're a hard working team and department with a 'work hard play hard' approach

More about us:

Best Companies: Awarded Number 50 in the UKs Best Companies
Our Journey from the US to EMEA:

Get a feel for our progress, culture and how we constantly strive to be better and do better below:

Taste our values & culture here:
Check our HR Leaders people ethos here:
See our progress in Awards:

Scott Chasin: Exciting Times - meet our new CEO
UK:
EU:

Requirements:

You'll be the ideal Support Operations Engineer for us if you:

Significant experience related IT support experience in a medium to large size organisation
Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10/Windows 11) & Mac OS
Demonstrable expert level support for Microsoft Office 365/Windows 365 platforms (Office, Teams, SharePoint, OneDrive)
Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
Thorough understanding of cybersecurity tooling
Experience with Proofpoint and Sentinel One highly beneficial
Proficiency with device endpoint management systems such as Intune, Kandji or JAMF
Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
Ability to grasp complex ideas and change direction quickly in a fast-paced environment
Excellent verbal and written communication skills with the ability to communicate at all levels
Demonstrates a sincere passion for exceptional customer service

Desirable:

Experience with Audio/Visual devices, such as conference rooms, displays, etc.
Strong network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
Scripting experience; PowerShell, python, bash, etc.

In order to fulfil this role you should be resident in this country with a valid right to work

We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too

Salary & benefits for our Support Operations Engineer:

Basic Salary €41,000 to €52,000
26 days holiday + 8% Holiday Allowance
Participation in the Company Short Term Incentive Plan (Annual Bonus)
Participation in the Company Long term Incentive Plan (Stock Options after qualified period)
Travel Expenses Reimbursement
Participation company pension plan
Homeworking Allowance
Dedicated time for training and personal development
Health & Wellbeing coaching support
Fun and frequent company and team socials
And a lot more

Designated Office & Working pattern

Tech set up to support great home and In-office working
Office based role with potential for hybrid
Hours: 8:30am - 5pm Monday to Friday
Designated Office: Zwolle with hotdesking available

Work Environment

The modern workplace is in our DNA so working from home is not a problem. However, teamwork is also valuable, so we do encourage you to regularly come together in our fantastic new offices for social events, fun and shared success

We offer an international and dynamic job with a high degree of responsibility and fun, in one of the coolest and fastest growing industries in the world: IT. There is plenty of room for personal growth and you will be working closely with your energetic and skilled team mates.

Pax8 Zwolle Office Environment

Brand New EMEA Head Office in the centre of Zwolle
Regular social and community events
Inside Ping Pong and fun breakout areas
Safe, socially distanced and committed to staying Covid-19 secure
Naturally light offices for wellbeing at work
Dedicated desks and breakout arears with laptop dock and monitors

If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on DDI (No Agencies Please)

What's in it for you?

There's plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy (the Pax8 University) for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We'll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level.

As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero.

Once checks have been completed all candidates will receive a copy for their records.

People Org Details:

Reports to: Manager of Support Operations, EMEA

Location: Zwolle, Netherland

Position Status: Full-time, 40 hours per week

Office space: Zuiderzeelaan 53, 8017 JV Zwolle

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

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