Customer Service Agent Voll-und Teilzeit

2 maanden geleden


Heerlen, Nederland DocMorris Voltijd

Für unseren Kundenservice in in den Niederlanden suchen wir Customer Service Agents deren Herzensangelegenheit es ist unsere Kunden zufriedenzustellen. Für uns stehen Lösungsorientierung und hohe Qualitätsanforderungen an erster Stelle. Mit Deinem Einfühlungsvermögen und Deiner hohen Dienstleistungsmentalität trägst Du zum Erfolg von DocMorris bei.

Aufgaben
  • Beratungsmanagement im Rahmen der Öffnungszeiten des Customer Service per Telefon, E-Mail, Social Media oder Chat (inkl. Interaktion mit anderen Abteilungen/ Partnern )
  • Effizientes Auftragsmanagement der eingehenden Bestellungen
  • Professionelles Kunden- und Kampagnenmanagement (In- und Outbound)
  • Bearbeitung der Kundenanfragen unter Berücksichtigung von vorgegebenen Standards
  • Akkurate Dokumentation der Kundenkontakte
  • Informationsmanagement zu den vielseitigen Anfragen unserer Kunden
Qualifikation
  • Abgeschlossene Berufsausbildung – idealerweise im kaufmännischen Bereich
  • Erfahrung im Bereich Kundenservice von Vorteil
  • Sehr gute Deutschkenntnisse und Kommunikationsfähigkeit in Wort und Schrift
  • Gute PC-Kenntnisse
  • Freude am telefonischen oder schriftlichen Umgang mit Kunden
  • Erfahrung in der Arbeit mit Qualitäts- und Quantitätszielen
  • ausgeprägte Serviceorientierung mit einem hohen Maß an Empathie
  • Teamfähigkeit und hohe Kooperationsbereitschaft
  • Strukturiertes, zielorientiertes, selbständiges und eigenverantwortliches Arbeiten
  • Leistungsbereitschaft, Flexibilität und schnelles Auffassungsvermögen
Benefits
  • Firmeneigener Tarifvertrag mit dynamischer Gehaltsentwicklung
  • Voll-und Teilzeitarbeitsverträge
  • Attraktive betriebliche Altersvorsorge mit 2/3 Arbeitgeberanteil
  • 30 Urlaubstage und Urlaubsgeld (8% des Bruttojahresgehalts)
  • Berufsunfähigkeitsversicherung für eine umfangreiche Absicherung von Verdienstausfällen
  • Fahrtkostenerstattung für den täglichen Arbeitsweg (bis zu 45 km pro Strecke) sowie pauschale Kostenerstattung für mobiles Arbeiten
  • Möglichkeit zur Teilnahme am Mitarbeiterbeteiligungsprogramm (Aktienoptionen)
  • Anspruch auf zusätzlichen Urlaub nach der Geburt eines Kindes
  • Zugang zu eLearning-Plattformen wie LinkedIn Learning
  • Fahrradleasing und attraktive Vergünstigungen in diversen Shops über Corporate Benefits
  • Finanzielle Unterstützung bei notwendigem Umzug


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