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Join our Recruitment drink on Monday, June 17 from 3pm till 6pm at Michelin-Star Restaurant The White Room* This is a great way to meet the team and see the hotel in a casual way. Please come by so we can have a chat and discuss the possibilities. *no registration needed*
What your journey at Krasnapolsky will look like day-to-day
We are looking for a Duty Manager who will be responsible for overseeing reception tasks, daily Front Office operations, and upholding quality standards to deliver exceptional guest experiences.
As a Duty Manager your role is crucial in ensuring positive guest experiences by resolving concerns and complaints promptly and professionally.
Within this role your main responsibilities are;
- Supervise, train and coordinate the Front Desk team and maintain high service standards and uphold our brand image;
- Ensure a correct check-in and check-out process following LQA standards;
- Develop and implement creative solutions to areas of improvement;
- Providing and improving the luxury service and following up on the guest journey;
- Answering various questions and correctly handling telephone calls and e-mails;
- Maintain constant communication with other departments;
- Ensure consistency in LQA Standards at all times;
- Build relationship with regular guests;
- Responsible for daily operations when the Management Team is absent in the hotel.
Where your journey will take place
The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.
Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.
