Duty Manager

4 maanden geleden

Amsterdam Centrum, Nederland Hans Brinker BV Voltijd

Job Title: Duty Manager

Location: Hans Brinker Amsterdam

**Job Type**: Full-Time/Part-Time
- Must be 21+_

We are seeking a highly organized and proactive Duty Manager to join our team at Hans Brinker Hostel Amsterdam. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hostel across all departments, including reception, bar, and restaurant. You will play a crucial role in maintaining high standards of service, staff performance, and guest satisfaction.

Operational Oversight:

- Ensure all hostel operations, including reception, bar, and restaurant, are running smoothly throughout your shift.
- Maintain the cleanliness and organization of the hostel, including the garden, stock room, and back areas.

Staff Management:

- Monitor staff performance and ensure they are completing their duties efficiently and wearing proper uniforms.
- Provide guidance, training, and support to staff as needed, ensuring they feel comfortable asking questions and resolving issues.
- Step in to cover duties when staff are unavailable or additional support is required.

Guest Relations:

- Address guest complaints, manage deviant behaviour, and resolve booking issues promptly and professionally.
- Maintain a welcoming and hospitable atmosphere for all guests.

Problem Solving & Delegation:

- Quickly address any issues that arise, delegating tasks to appropriate staff members as necessary.
- Communicate any low stock items to the office and ensure that all operational needs are met.

Security & Safety:

- Check in with security upon arrival and ensure the safety and security of all guests and staff.
- Ensure that all hostel areas are closed, turned off, and secured at the end of your shift.

Communication:

- Report any staff issues to the office.
- Ensure that off-duty staff or friends present in the hostel are behaving appropriately and staying out of work areas.

Qualifications:

- SVH training (preferred but we can organize this for you if needed)
- Lives in or around Amsterdam
- Strong leadership and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Excellent problem-solving abilities.
- Strong attention to detail and organizational skills.

**Benefits**:

- Opportunity to work in a dynamic and vibrant environment.
- Competitive salary and benefits package.
- A chance to grow and develop within the hospitality industry.

Soort dienstverband: Fulltime, Parttime

Salaris: €16,00 - €18,00 per uur

Verwacht aantal uur: 26 - 36 per week

Aanvullende vergoedingen:

- Fooi
- Overuren uitbetaald

Arbeidsvoorwaarden:

- Bedrijfsfeesten
- Flexibele werkuren
- Lunchkorting
- Mogelijkheid tot promotie
- Personeelskorting
- Productkorting werknemers

Flexibele taalvereiste:

- Nederlands niet vereist

Werkschema:

- Avondwerk
- ma-vr
- Ploegendienst
- Weekendbeschikbaarheid

Screeningsvragen:

- Do you live in or around Amsterdam?

Toestemming om te werken:

- Nederland (Vereist)

Werklocatie: Fysiek

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